Director of Operations - North Dakota/Minnesota at GT Independence in Minnesota, USA

Responsibilities

• The Director of Operations position oversees management of all operational units throughout the Company to provide exceptional fiscal intermediary services to those receiving services through self-direction.
• · Maintains Operational Standards
• · Formulates, implements, and communicates operational policies and procedures
• · Plans, executes, and implements strategic objectives identified in support of the Company’s overall Strategic Plan
• · Coordinates activities across operational unit lines; evaluates plans and changes to plans; makes recommendations to senior management
• · Develops leadership and management skills within subordinates
• · Approves performance appraisals and wage increases
• · Develops metrics to measure operations performance
• · Participates in the development of new services for recently acquired contracts
• · Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement
• · Monitors workloads of the group and re-assigns agencies and programs appropriately
• · Collaborates with directors and executives from other functional areas to optimize delivery of services
• · Takes corrective action as necessary on a timely basis and in accordance with company policy; consults with human resources and compliance departments as appropriate
• · Identifies opportunities to improve our processes
• · Builds and maintains relationships with Agencies
• · Promote adherence to and upholds the company’s mission and values
• · Other duties as assigned

Requirements

• Bachelor’s Degree in business, human services or related field or equivalent work experience
• · At least 5 years of experience relevant to the work performed
• · Knowledgebase in supervision, business management and leadership
• · Excellent written and oral communication skills
• · Extensive experience in working on complex projects with Critical thinking and problem solving
• · Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
• · Demonstrate the ability to balance work pressure with time management skills
• · Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• · Experience in working, initiating and maintaining highly effective team
• · Competent in the use of Microsoft Office programs and the Internet
• Work is performed in from a home office. Travel may be required.

Skills

Required

• Knowledge of administrative procedures
• Written & Oral Communication
• Attention to detail
• Proficient in MS Excel
• Planning & organizing
• Microsoft Office suite