Operations Manager, Inventory Control Pharmacist at Hims&Hers in New Albany, Ohio

Job description

• Application
• Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
• The IC Operations Manager plays a pivotal role in safeguarding the accuracy, integrity, and regulatory compliance of inventory management and quality assurance processes within a pharmaceutical fulfillment center. This is an operations position: the successful candidate will combine pharmacist-level judgment on product integrity, regulatory compliance, and RX handling with hands-on ownership of inbound receiving, stowing, inventory accuracy, and fulfillment center quality assurance.

Responsibilities

• Safety & Risk Management
• Partner with safety leadership teams to enhance processes and maintain a safe work environment for all associates
• Facilitate weekly safety meetings with IC leadership and hourly team members to identify risks within the fulfillment center
• Identify risks associated with inventory inconsistencies, product quality, or process inefficiencies, and formulate strategies to mitigate them while maintaining operational continuity
• Inventory Control & Inbound Operations
• Own end-to-end inventory control, including inbound operations (receiving, inspection, and stowing) for pharmaceutical products
• Manage all receiving and storage functions across the facility
• Ensure inventory accuracy, lot traceability, and expiration and/or beyond use date across the fulfillment center
• Supervise inventory reconciliation, cycle counting, and audit procedures; identify and correct discrepancies and implement preventive measures
• Deploy inventory control strategies to optimize stock levels, minimize losses, and ensure accurate inventory counts
• Investigate root causes of inventory discrepancies using cause-and-effect analysis to resolve underlying issues
• Own and standardize the product catalog across all sites, resolving naming and classification gaps
• Monitor inventory metrics and KPIs to evaluate performance and identify areas for improvement
• SOX Compliance
• Maintain thorough command of Sarbanes-Oxley Act (SOX) requirements as they apply to inventory operations
• Conduct and oversee quarterly SOX counts
• Build the counting schedule in alignment with parameters set by the Director of IC to meet SOX compliance count deadlines
• Pharmacy Oversight Responsibility (only applicable if a pharmacist is hired)
• Provide direct pharmacist oversight of inventory-related functions, ensuring products meet pharmaceutical, safety, and handling standards
• Serve as the primary sign-off authority for purity checks and Certificates of Analysis (COAs), streamlining processes that currently pull pharmacists from other departments
• Responsible for NCR action completion and record keeping
• Streamline line catalog item creation ensuring standardized nomenclature across the network
• Formulate and execute inventory control protocols for pharmaceutical product receipt, storage, picking, packing, and shipping
• Perform routine inspections and quality audits to evaluate SOP adherence and inventory discrepancies
• Oversee all pharmacist tech workflow and operations within the receive and inventory functions of pharmacy fulfillment center
• Prepare internal reports supporting defect-injection improvement efforts for the pharmacy fulfillment center
• Oversee pharmacy technician trainees through registration, growing the internal technician pool available to Receiving, D&F, and Compounding
• Team Leadership & People Development
• Lead a team of salaried area managers and up to 30 hourly associates
• Recruit, train, and develop IC personnel, providing coaching, feedback, and performance assessments to support their professional growth
• Set clear objectives and targets for the IC team, aligning their work with organizational goals
• Conduct shift scheduling and forecasting, and oversee task assignments to ensure adequate staffing against FC objectives
• Evaluate team performance, offering development, recognition, and guidance
• Promote a culture of accountability, teamwork, and continuous improvement across the IC team
• Build a structured growth path for IC Specialists, supporting pharm tech certification required for Rx receiving
• Process Improvement & Cross-Functional Partnership
• Design and implement process optimization strategies to improve accuracy, throughput, and inventory turnover
• Lead or actively participate in continuous improvement projects, applying lean principles to streamline processes, reduce waste, and increase productivity
• Collaborate with cross-functional teams to instill inventory management best practices and drive continuous improvement initiatives
• Partner with logistics, compliance, and pharmacy operations to maintain chain-of-custody and traceability
• Represent IC in cross-site alignment on product data, sign-off processes, and inventory standards
• Strategic Reporting
• Create and deliver strategic insights, performance metrics, and initiatives to executive leadership
• Communicate progress, obstacles, and strategic developments to leadership on an ongoing basis
• Monitor key inventory and quality metrics and lead corrective and preventive actions (CAPA) as needed

Requirements

• Required
• Active Pharmacist license (RPh or PharmD) in good standing
• Thorough understanding of the Sarbanes-Oxley Act (SOX), including experience conducting or overseeing SOX counts
• Working knowledge of regulatory frameworks relevant to pharmaceutical distribution, including state board of pharmacy regulations, DEA/controlled substance handling, Good Distribution Practices (GDP), and Current Good Manufacturing Practices (CGMP)
• Strong analytical, root-cause, and risk management skills, with the ability to translate findings into process improvements
• Demonstrated ability to lead a team of salaried managers and hourly associates (up to ~30) in a fast-paced, high-volume environment
• Prior experience in pharmaceutical operations, logistics, or inventory control
• Experience in a fulfillment center or distribution center environment
• Experience training or supervising pharmacy technicians
• Familiarity with lean principles and continuous improvement methodologies
• Demonstrated interest in people management, scheduling, and team leadership

Skills

Required

• Sarbanes-Oxley Act (SOX) compliance
• Analytical and root-cause analysis
• Risk management
• Team leadership
• Inventory management
• Quality assurance

Preferred

• Pharmaceutical operations
• Logistics
• Inventory control
• Fulfillment center experience
• Lean principles
• Continuous improvement methodologies
• People management
• Scheduling

Benefits

• Offering competitive benefits are a top priority for our company; we are extremely proud of the benefits we are able to offer to employees. Some of the benefits our team members are able to enjoy include:
• A dynamic, open & honest culture of collaborative co-workers where diverse perspectives are welcome & valued
• Competitive pay with equity compensation
• ESPP Plan
• Flexible PTO
• Holidays observances
• Quarterly Mental Health Days
• High-coverage medical, dental & vision (FSA & HSA plan options)
• Pet Insurance
• One Medical Membership
• Disability Benefits
• Employee Assistance Program
• Life and AD&D Benefits
• Fitness stipend
• Backup childcare
• Family forming resources
• Salary Range: $0 - $0