Team Leader – Content Operations (WDOT) at RELX in Chennai

Job description

• Are you passionate about leading content operations and improving data quality for one of the world’s largest research databases?
• Do you enjoy working with cross-functional teams to solve complex content-flow challenges and drive continuous improvement through data and automation?
• As Team Leader, you will manage a team of Process/Data Specialists responsible for the completeness, quality, and end-to-end content flow of Scopus. You will oversee operational performance across completeness standards, ingestion and production pipelines, clustering, deduplication, and quality diagnostics, ensuring targets are met and risks are escalated and resolved. You will serve as the senior escalation point for cross-team issues, strengthen documentation and resilience to reduce single points of failure, and represent WDOT’s completeness and content-flow priorities in cross-domain governance forums.

Responsibilities

• Lead governance for Scopus completeness standards, quality benchmarks, and coverage-gap closure.
• Oversee content ingestion and production workflows to ensure timely and accurate content flow into Scopus.
• Manage exceptions and escalations for records that fail completeness or quality checks, working with Content, CSD, PRM, SDM, and technology teams.
• Review Power BI dashboards and reporting metrics to ensure completeness, speed, coverage, and quality insights are accurate and actionable.
• Ensure discard, retraction, correction, citation-accuracy, clustering, and deduplication processes are completed compliantly and on schedule.
• Lead, mentor, and develop Process/Data Specialists while setting clear goals, reviewing performance, and building an inclusive team culture.
• Act as the main escalation point for content-flow issues, AiP delays, and completeness gaps requiring cross-functional support.
• Drive process improvement, resource planning, automation, AI-enabled data literacy, KPIs, and productivity initiatives for the completeness and content operations function.
• Proactive, assertive, and data-curious, with the confidence to surface issues early, challenge the status quo, make informed decisions with incomplete information, persist through pushback, escalate when needed, and use data to identify what the numbers may indicate next.

Requirements

• Bachelor’s or master’s degree in any discipline with 5+ years of relevant experience in content operations, data/content quality, or scholarly publishing.
• Strong understanding of bibliographic database completeness, content ingestion pipelines, metadata standards, and content-quality governance frameworks.
• Working knowledge of clustering, deduplication, retraction/correction, citation matching, and content ingestion or production workflows is preferred.
• Proficiency with Power BI or similar dashboarding tools to support metrics governance, reporting, and performance tracking.
• Understanding of AI technologies and data literacy to support automation, data-driven insights, and continuous improvement.
• Strong people leadership skills, with experience managing experienced individual contributors and guiding talent development.
• Ability to provide direction to stakeholders, peers, managers, and direct reports while ensuring clarity on priorities, goals, OKRs, and KPIs.
• Comfortable managing ambiguity, handling escalations, collaborating across functions, and partnering with senior management on strategy and execution planning.

Skills

Required

• Power BI or similar dashboarding tools
• AI technologies and data literacy
• People leadership
• Stakeholder management
• Ambiguity management
• Escalation handling
• Cross-functional collaboration

Preferred

• Clustering
• Deduplication
• Retraction/correction
• Citation matching

Benefits

• We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
• Working for You
• We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
• Comprehensive Health Insurance: Covers you, your immediate family, and parents. Enhanced Health Insurance Options: Competitive rates negotiated by the company.
• Group Life Insurance: Ensuring financial security for your loved ones.
• Group Accident Insurance: Extra protection for accidental death and permanent disablement.
• Flexible Working Arrangement: work-life balance.
• Employee Assistance Program: Access support for personal and work-related challenges.
• Medical Screening: Your well-being is a top priority.
• Modern Family Benefits: Maternity, paternity, and adoption support.
• Long-Service Awards: Recognizing dedication and commitment.
• New Baby Gift: Celebrating the joy of parenthood.
• Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.
• Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.
• Free Transport pick up and drop from the home -office - home (applies in Chennai)
• We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.