Contract Manager at Robertson in UK-North East Scotland

Job description

• Safety. Knowledge. Pride. We see more than just contracts .
• Contract Manager
• Location : St Fergus House Aberdeen
• Contract : Full-time, permanent
• Robertson Facilities Management (RFM) provides hard and soft FM services, grounds maintenance and energy services for single and multi-site locations throughout the UK. We work across sectors including education, healthcare, emergency services and commercial, assuring our customers of high-quality, best value and a sustainable approach.
• RFM has grown significantly since its inception in 1999, with a turnover of £181m for FY2025 and employs more than 1500 people. We are now on a growth trajectory, with ambitious plans to grow the business to £300m turnover by 2030. Our plans for growth require RFM to ‘make the market’, and to be at the forefront of high value opportunities in the FM marketplace
• People are at the heart of everything we do and achieve at Robertson. To fit right into the team you’ll be friendly, professional and care about the job you do; listen to customers and work with your colleagues to support them as a team; follow procedures that keep you and our customers safe and help us maintain high standards; share our pride in making a real difference.

Responsibilities

• To manage the delivery of FM services, ensuring contractual compliance at all times and delivery in accordance with relevant legislative requirements (HTM's HBN's etc.) and procedures that ensure risk is effectively managed. Ensuring maintenance is undertaken in accordance with statutory requirements and policies on management of contractors whilst ensuring best value for money
• Prepare client performance reports and attend performance meetings on a regular basis.
• Managing records in compliance with ISO9001, ISO14001 and company policies and procedure
• Establish and practice effective energy management procedures using targeted and monitoring techniques to identify improvement opportunities.
• Management of lifecycle works.
• Overall responsibility for all Health & Safety including compliance with the CDM
• Acts as ‘Technical Expert’, ensuring technical competence of the team/supply chain whilst validating and disseminating best practice and innovation.Q
• To manage excellent relationships with the client, supply chain partners and other partners. To act as the primary liaison for key stakeholders.
• To lead, recruit, develop and retain staff to deliver services in the most efficient and effective manner. To manage the people resources effectively and efficiently to deliver the required services. To ensure Objectives, Performance Reviews are completed as per company policy
• To ensure that the operational aspects of his/her region/business area/location(s) are delivered in accordance with the SLA by an agreed programme of qualitative checks and control measures and to rectify identified deviation where appropriate.
• To ensure that a Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client.

Requirements

• A degree in a relevant field or professional qualification in a Facilities Management discipline with experience
• Experience of managing utilities.
• PFI experience
• A recognised health and safety qualification e.g. NEBOSH
• Considerable budgetary experience
• First class customer service skills are essential, together with a positive outlook and flexible, team working attitude
• The successful candidate will require a PVG Check before starting in the job.
• It is essential that you are able to provide contact details for previous work references or suitable character referee, covering at least the previous 6 months work history.

Skills

Required

• Experience of managing utilities
• PFI experience
• Considerable budgetary experience
• First class customer service skills
• PVG Check (required before starting)

Benefits

• Working the Robertson Way
• Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means…
• We listen
• Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.
• We are professional
• Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.
• We take responsibility
• Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.
• We are determined to succeed
• Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.
• We are one team
• We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.
• In addition to the hourly rate, we offer a wide range of rewards and benefits:
• 33 days annual leave
• Company car or car allowance
• Private Healthcare
• Private pension
• Life assurance
• Cycle to Work scheme
• Rewards platform for discounts with retailers, supermarkets, restaurants and more
• Annual flu vaccine
• Free Health & Wellbeing advice