Customer Service Representative at Love''s Travel Stops in Oklahoma City, OK, US, 73120

Job description

• Welcome to Love's! We are looking for experienced Contact Center Representatives to provide exceptional customer service, Roadside Service dispatch, and initiate sales to a wide range of clients. Contact Center Representatives are instrumental in creating an environment of service excellence that transcends service levels commonly experienced in the industry. Come be a part of a fast-paced, high service environment where business is conducted with integrity and in a positive, respectful, and timely manner. *This role requires representatives to be present at our Memorial Road location. Training will take place over three weeks, Monday through Friday, from 8 a.m. to 5 p.m., beginning October 7th. Shift schedules may vary.*

Responsibilities

• Provides the highest quality customer experience and exceeds expectations of all internal and external customers by handling all questions, complaints, and inquiries with the highest degree of courtesy and professionalism.
• Assists customers, stores, and restaurant personnel by handling questions, complaints, and inquiries via inbound telephone calls, voicemail messages, e-mail messages, comment cards, U.S. mail, etc.
• Detailed documentation of customer incidents and resolutions in case records, emails, etc. in a proficient, accurate, and timely manner.
• Follow-up of customer cases and escalations to management, other departments, customers, etc. and posts resolutions to case records.
• Maintains MLR (My Love Rewards) loyalty program by assisting customers and store personnel with MLR general program questions, status level, and performing account maintenance as needed.
• Other duties assigned as needed.

Requirements

• HS Diploma or equivalent required
• Some College a plus
• 2-3 years Call Center and Customer Service Experience Preferred
• Hard skills: Computer Skills, Microsoft Office and Access, Customer Service Software, Typing
• Soft Skills: Excellent written/verbal communication, customer focused, ability to learn quickly, team player, attention to detail, thorough follow-up, and ability to multitask

Skills

Required

• Computer Skills
• Microsoft Office and Access
• Customer Service Software
• Typing
• Excellent written/verbal communication
• customer focused
• ability to learn quickly
• team player
• attention to detail
• thorough follow-up
• ability to multitask

Benefits

• We have a lot to offer.
• Medical/Dental and Life Insurance Plans
• Vision Reimbursement
• 401(k) with Company Match
• Holiday Pay
• Paid Time Off
• Employee Assistance Program
• *Most benefits are subject to an eligibility waiting period.