Operations Specialist, Asset Services, Asset Transfer Validation at OCBC in OCBC Singapore

Job description

• Operations Specialist, Asset Services, Asset Transfer Validation
• We are seeking a team member to join our Asset Services (AS) function. The incumbent will handle pre-processing checks for all client related payments prior to processing by Remittance team and to perform callback verification on required transactions.

Responsibilities

• Pre-processing check for payments
• Ensure all relevant approval is obtained and instruction provided by Business adheres to client’s signing mandate and procedure
• Escalate any deviation to procedure
• Coverage include Payments, Internal Transfer, Cheque Issuance, Cash Withdrawal, Standby Letter of Credit/Banker’s Guarantee, Deposit placement, rollover and withdrawals
• Callback on Asset Transfer and Static updates
• Ensure callback is conducted in accordance with procedures and policies
• Retrieve and verify callback that has been performed by Business prior to processing by the respective operations team
• Handle queries/issues ensuring that the case is resolved or escalated in a timely manner.
• Control
• Perform End of Day control checks and ensure processing task are completed
• Act as a control unit and be able to identify risk issues while interacting with Front office
• Ensure that exception processing is completed in accordance to the conditions set in the approval
• Perform end of day review to ensure tasks are completed and signing off the end of day checklist
• Query Management
• Ensure all queries from Business is resolved within the expected timeframe or escalated to the correct parties
• Change Management
• Identify control gaps and work with team to review process efficiency and deliver improvements
• Participate in projects as and when required

Requirements

• At least 3-5 years of experience in Private Bank Operations especially in the area of Remittances, Callback or Client Service role
• Tertiary education with a good academic track record
• Good knowledge of Microsoft Office
• Fluency in English is essential
• Knowledge of foreign language is a plus
• Clear written & verbal communication skills with all levels of staff
• Client-oriented mindset
• Meticulous and good team player
• Ability to work independently & drive initiatives to delivery
• Ability to work effectively with both Front Office and Support staff, at all levels
• Ability to work & deliver under time pressure
• Proactive in identifying process gaps, providing or suggesting solutions to improve productivity
• Ability to perform ad-hoc system testing

Skills

Required

• Good knowledge of Microsoft Office
• Fluency in English is essential
• Client-oriented mindset
• Meticulous and good team player
• Ability to perform ad-hoc system testing

Preferred

• Knowledge of foreign language is a plus

Benefits

• Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.