Automotive Service Advisor at Sun Auto in US-CA-El Cajon

Job description

• Evans Tire & Service Centers strives to create a family-like atmosphere for our team, and our customers. We have been servicing cars and assisting drivers since 1976 making us your best choice for tires and service in San Diego. For over 40 years, we have been helping the drivers of the San Diego area keep their cars on the road. Our service team has over 50 years of combined experience maintaining a variety of makes and models of cars and trucks.
• The Assistant Manager/Service Advisor is responsible for selling and promoting all products and services offered by Evans Tire while following the company’s store standards and expectations.

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned
• The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

Requirements

• Possess current, valid driver’s license
• Must be at least 18 years of age
• High School Diploma or equivalent
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process driven environment
• Ability to work Monday - Saturday

Skills

Required

• Current, valid driver's license
• Professional appearance
• Ability to work Monday - Saturday

Preferred

• Prior experience as a Service Advisor

Benefits

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!
• COMPENSATION: $65,000-$90,000/yr - to include hourly plus commission