Client Concierge at Hope’s Global Getaways in Hamden, Connecticut, United States

Job description

• We are seeking polished, service-oriented individuals to join our remote team as Client Concierges. In this role, you will provide personalized support to clients as they explore vacation options, make selections, and prepare for their upcoming trips.
• This opportunity is ideal for individuals who enjoy helping people, managing details, researching experiences, and providing attentive follow-up. Previous travel-industry experience is not required. Training and continued educational resources are provided.

Responsibilities

• Build rapport with clients and gather information about their destination interests, preferred dates, budget, vacation style, and special requests.
• Research and compare hotels, resorts, cruises, transportation, tours, excursions, activities, and other vacation-related services.
• Help coordinate selected arrangements through approved resources and keep confirmations, schedules, reservation details, and itinerary information organized.
• Provide ongoing concierge-style assistance by answering routine questions, sharing updates, following up on outstanding items, and helping with standard changes when needed.
• Review client and booking information for accuracy, track important deadlines, maintain organized records, and continue expanding destination and supplier knowledge.

Requirements

• Strong written and verbal communication skills
• Professional, courteous, and client-focused approach
• Excellent organization and attention to detail
• Ability to provide thoughtful and responsive customer support
• Comfortable researching and comparing multiple options
• Able to manage several client requests, follow-ups, and deadlines
• Willingness to learn digital platforms, supplier systems, and new processes
• Dependable follow-through and strong time-management skills
• Adaptable and resourceful when client plans or priorities change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or other qualifying regions

Skills

Required

• Communication
• Client-focused
• Organization
• Attention to detail
• Time management
• Adaptability
• Self-motivation
• Basic computer proficiency
• Digital platforms
• Supplier systems

Benefits

• Fully remote opportunity with flexible part-time and full-time scheduling
• Beginner-friendly onboarding and structured training
• No previous professional travel experience required
• Ongoing team guidance and access to educational resources
• Destination and supplier learning opportunities
• Opportunities to strengthen client service, communication, research, and organizational skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment