Concierge Support Specialist at Hope’s Global Getaways in Manchester, Connecticut, United States

Job description

• We are seeking attentive, organized individuals to join our remote team as Concierge Support Specialists. In this position, you will help clients manage vacation details by researching options, coordinating requested services, and providing dependable assistance throughout the planning process.
• This opportunity is well suited for individuals who enjoy helping people, staying organized, and delivering thoughtful customer service. No previous travel-industry experience is required. Training and continued educational resources are provided.

Responsibilities

• Communicate with clients to understand their preferred destinations, dates, budget, interests, priorities, and special requests.
• Research suitable accommodations, cruises, transportation, tours, excursions, activities, and other vacation services using approved resources.
• Assist with arranging selected services and keep confirmations, booking details, schedules, and itinerary information organized.
• Provide concierge-style support by sharing updates, answering routine questions, following up on outstanding items, and helping with standard adjustments when needed.
• Review information for accuracy, monitor important deadlines, maintain current client records, and continue expanding destination and supplier knowledge.

Requirements

• Strong written and verbal communication skills
• Helpful, professional, and service-focused approach
• Excellent organization and attention to detail
• Ability to manage multiple client requests and follow-up responsibilities
• Comfortable researching information and comparing available options
• Willingness to learn digital tools, supplier platforms, and new processes
• Dependable follow-through and strong time-management skills
• Adaptable and resourceful when client needs or arrangements change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region

Skills

Required

• Basic computer proficiency
• Reliable internet access

Benefits

• Fully remote opportunity with flexible part-time and full-time scheduling
• Beginner-friendly onboarding and structured training
• No previous professional travel experience required
• Ongoing team guidance and educational support
• Supplier and destination learning opportunities
• Opportunities to strengthen customer service, communication, research, and coordination skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment