Dispatcher- Medical Logistics- Third Shift at Accurate Courier Services in Sharonville, Ohio

Job description

• Accurate Courier Services is looking for a dependable, detail-oriented Dispatcher to join our Cincinnati team.
• We specialize in medical courier services, supporting healthcare organizations with deliveries that are often time-sensitive and critical. Our Dispatch team is responsible for keeping those deliveries moving—coordinating drivers, monitoring active work, identifying potential service issues, and responding quickly when something doesn't go as planned.
• This is a fast-paced position for someone who can manage multiple priorities at once, communicate clearly, make good decisions, and stay calm when things change quickly.
• We're looking for someone who can keep track of a lot of moving pieces, catch problems before they become bigger problems, and make good decisions without needing someone to tell them every next step.
• If that sounds like you, we'd love to hear from you.
• Apply today to join the Accurate Courier Services team.

Responsibilities

• Monitor and manage active on-demand orders and routed deliveries
• Assign orders to drivers based on location, availability, timing, and delivery requirements
• Communicate directly with drivers regarding assignments, delays, pickups, deliveries, and service issues
• Monitor routes and deliveries for delays, missed stops, or other potential problems
• Identify issues early and take action to keep deliveries on track
• Complete Quality Assurance and service-recovery tasks as assigned
• Investigate delivery issues and gather the information needed to resolve them
• Coordinate with Operations and other team members when additional support or escalation is needed
• Maintain accurate documentation of driver and delivery information
• Answer incoming calls and assist clients and drivers as needed
• Follow established procedures while using good judgment when unexpected situations come up
• Communicate clearly and professionally with clients, drivers, and coworkers

Requirements

• High school diploma or GED
• At least 1 year of dispatch, logistics, customer service, or similar experience preferred
• Strong verbal and written communication skills
• Ability to make decisions and solve problems in real time
• Ability to manage multiple drivers, orders, and priorities at once
• Strong attention to detail
• Comfortable working in a fast-paced environment where priorities can change quickly
• Comfortable using computers and learning new software and systems
• Basic Microsoft Excel knowledge
• Dependable with consistent attendance and punctuality
• Willingness to work overtime when needed

Skills

Required

• Strong attention to detail
• Basic Microsoft Excel knowledge
• Willingness to work overtime when needed

Benefits

• Starting at $20.00 per hour
• Pay may vary based on experience and qualifications.
• This is an on-site position at our Cincinnati location and is not remote.