Concierge at Careers in US-PA-Lancaster

Job description

• Concierge Team Member-Full Time, Part Time and PRN Opportunities!
• 🧡Willow Valley Communities🧡
• The Manor Campus and Lakes Campus | Lancaster, PA and Willow Street, PA
• Are you passionate about creating exceptional first impressions and helping others feel welcome? Willow Valley Communities (WVC) is seeking a friendly, professional Full-Time, Part-Time, and PRN Concierge Team Member to serve as the welcoming face of our community.
• In this role, you'll play a vital part in creating a warm, safe, and inviting environment for Residents and guests while supporting communication, administrative functions, and community operations. If you're organized, service-minded, and enjoy building meaningful connections, this could be the perfect opportunity to join our mission-driven team!
• As a Concierge Team Member, you'll be more than just a point of contact. You'll be a trusted resource, a welcoming presence, and an important part of creating an outstanding experience for Residents, families, and guests. Join a team that values service, community, and making every interaction meaningful.

Responsibilities

• Create a warm, inviting, professional, and safe environment for Residents and guests.
• Welcome visitors, provide information and directions, and connect guests with the appropriate personnel.
• Answer and direct incoming telephone calls, take messages, and assist callers efficiently and courteously.
• Facilitate communication using two-way radio systems with Team Members throughout the community.
• Stay informed about Willow Valley Communities resources, publications, and intranet updates to assist Residents, guests, and callers.
• Ensure key boxes remain secure and key issuance procedures are properly followed.
• Support the Resident move-out process by accepting keys and processing associated documentation.
• Serve as backup support for emergency phone calls, Simplex system alarms, and emergency communications.
• Coordinate communication with the Manager on Duty, Maintenance Team Members, Team Leaders, and department representatives as needed.
• Process reservation requests, changes, and cancellations.
• Assist with transportation scheduling, reservations, and communication for WVC transportation services.
• Submit maintenance requests for WVC properties and Residents.
• Submit IT service requests for WVC computers and phones.
• Utilize Microsoft Office and learn additional software, databases, and web-based applications.
• Receive, sort, and distribute USPS and internal mail.
• Collect, sort, and notify Residents of package arrivals.
• Operate copiers and fax machines and ensure supplies are adequately stocked.
• Secure and maintain the safe, process service payments, and reconcile daily cash box receipts.
• Prepare memos, letters, schedules, correspondence, reports, and other requested documents.
• Follow established Concierge Desk procedures and daily operating practices.
• Perform a variety of clerical duties, including copying, scanning, faxing, and collating materials.

Requirements

• Experience using Microsoft Office .
• A high school diploma or GED and six months of related experience and/or training, or an equivalent combination of education and experience.

Skills

Required

• Experience using Microsoft Office
• High school diploma or GED

Benefits

• 🩺 Excellent Benefits Including Medical, Dental and Vision (positions 30+ hours/week)
• ✨ Weekly Pay!
• 📈 401k Package with Company Match
• 🏖️ Great PTO Package
• 🎓 Tuition Reimbursement & Scholarship Opportunities
• 🎉 Team Member Events & Recognition Programs
• 📈 Career Growth Opportunities Within Dining Services
• ⭐ And So Much More!
• $15.00+ per hour, based on experience (Full Time and Part Time)
• $15.50 per hour for PRN