Customer Service TFM at Heritage Grocers Group in Bolingbrook, IL

Job description

• At Tony's Fresh Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another.
• Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You will be part of a team that genuinely cares about helping you succeed, and you will work alongside talented colleagues while making a difference in our communities.
• The Customer Service role is to assist and support the Administration Department -- by ensuring that high standards of customer satisfaction are maintained by the Front-End personnel and assists the department and Front End Manager as needed. Supervising the Front-End Staff (cashiers, sackers, go-backs, and maintenance). Customer Service provides customer service and cash handling in a retail store environment. The role is expected to be a role model of the company by delivering excellent customer service while maintaining company core values.

Responsibilities

• The essential duties and responsibilities of this position include, but are not limited to, the following:
• Customer satisfaction
• Process refunds and voids.
• Pick-up process.
• Answer incoming calls.
• Run and distribute daily reports.
• Process rain checks.
• Adhere to item refund policy.
• Maintain and manage customer flow.
• Available to support cashiers.
• Understand and enforce all procedures.
• Responsible for front end opening, crunch, closing efficiencies.
• Handling coupons.
• Understand and use proper LP dept codes and policies.
• All other duties as assigned.

Requirements

• High School Diploma or GED Equivalent
• 1+ years customer service and retail experience desirable;
• Bilingual: Spanish and English preferred.

Skills

Required

• Customer service
• Retail experience
• Cash handling
• Supervisory skills
• Communication skills
• Ability to enforce procedures

Preferred

• Bilingual: Spanish and English

Benefits

• Pay scale $15.00 - $20.00
• The pay scale above is the hourly wage range that the Company reasonably expects to pay for this position. *Manager roles have a bonus target potential paid out quarterly based on company results/metrics.
• Within this range, individual pay is determined by location and other factors including, but not limited to, specific skills, relevant work experience, and relevant education and/or training. The Company offers competitive medical, dental, vision, and supplemental benefits to its team members. Team Members are also able to participate in the company's 401k plan that includes a safe harbor match. This information is provided to applicants in accordance with IL Senate Bill HB2139 and state and local minimum wage standards.