Staff Content Designer - Receive at Wise in London, , United Kingdom

Job description

• How should global money work? How do you take a complex, stressful experience and make it simple, calming even? How do you challenge the way it’s always been done?
• How do you collaborate in a human-centred way to ship work you’re truly proud of?
• These are just a few of the challenges a Staff Content Designer will work on as part of Wise’s global mission to build an open, fair, and human financial system. Right now we move £6 billion every month for over 12 million people. But we're only 2% done — because people without borders deserve money without borders.

Responsibilities

• You’ll be working with the cross-functional teams that make up Receive — a squad that helps millions of people and businesses get paid.
• In this role you’ll enable customers to receive money from all over the world — quickly, easily and with absolute confidence. It might be a new business getting paid by their first customer, friends splitting the bill after a meal out, or larger companies regularly receiving millions of pounds, dollars, or yen.
• Every single payment is important — no matter what size or how it’s made. It’ll be your job to design and deliver experiences that make these transactions clear, engaging and effortless.
• You'll also be part of the Content Guild, and will regularly collaborate with the content community across Wise.
• Get to know our customers, building empathy and a deep understanding of their needs
• Use your expertise to discover, design and deliver simple, beautifully crafted, intuitive experiences that customers love
• Apply your design thinking to AI and automation, validating where it can create real customer value
• Partner with engineering to design content systems, prompts, and agents, and define what good looks like in terms of QA and output
• Influence teams and stakeholders to increase customer-centeredness, creativity, and content quality across the squad
• Understand and prioritise content needs — delivering the most impactful projects across multiple teams
• Champion the Wise brand and its carefully considered implementation
• Work with designers from other squads to build a single, seamless experience for customers
• Deliver impact and ship work you’re proud of
• Own design projects from end-to-end
• Model how content design leads on building customer-facing AI experiences
• Elevate product and content quality — you define what good looks like in the squad, and demonstrate it with everything you ship
• Work at the crossroads of marketing communication and product design
• Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money

Requirements

• You’re an accomplished Staff Content Designer with extensive experience shipping world-class consumer products
• You have an in-depth understanding of AI. You have strong perspectives on how it should be used, and how the underpinning systems should be designed
• You’re comfortable navigating complexity and ambiguity — and can successfully collaborate in this environment
• You have an eye for quality. You know how to deliver it yourself, and how to support other designers to do the same
• You’re influential, inspiring, and able to work with others in a culture that values autonomy and empowerment
• You’re highly empathetic, both to customers and the people you work with
• You’re a trusted partner who builds effective relationships with your peers across the business
• Your experience is mostly in marketing content, advertising, copywriting, journalism or social media – and you have no hands-on experience of content design or working in UX

Skills

Required

• Content design
• UX design
• AI understanding
• Collaboration
• Influence
• Empathy
• Quality focus
• Autonomy