Recreation Specialist II - Customer Service ($21.61/hour - $29.17/hour) at Hayward Area Recreation and Park District in Hayward Area Recreation District - Hayward, CA 94541

Job description

• Salary Range
• $21.61 - $29.17 Hourly
• Level
• Experienced
• Position Type
• Hourly
• Category
• Recreation
• Under direction, performs difficult, complex and specialized recreation program work; oversees recreational programs for specific age groups and interests; develops recreation program/course content; conducts classes and trains subordinates within a specialized service area including, but not limited to: officiating; Class B driving; unique instructional classes or workshops; security; special projects, and/or graphic design; performs special project and graphic design work; and performs related work as required.

Responsibilities

• • Deliver warm, professional, solution-focused customer service to instructors, volunteers, and community members
• • Serve as a knowledgeable resource for programs, permits, registrations, and District services
• • Manage daily clerical operations with accuracy and attention to detail
• • Collect and maintain data and statistics for reporting purposes
• • Respond thoughtfully and efficiently to inquiries from outside agencies and the public
• • Balance multiple priorities while maintaining composure and professionalism
• Every interaction is an opportunity to build trust and strengthen community relationships.
• Incumbents may not perform all duties. Duties include but are not limited to the following:
• Plans, organizes and conducts classes in specialty fields for groups of various ages and interests; develops course content and designs course materials
• Serves as a subject matter expert and trains subordinates within a specialty field
• Stimulates interest and appreciation for the specialty field
• Maintains and operates specialized equipment; procures supplies for classes
• Provides technical guidance to students by demonstrating methods and conducting training in an area of specialty
• Maintains control of classes or groups
• Addresses participant complaints; communicates with parents and/or participants regarding the complaint; takes action to resolve the complaint based on policy and procedure and within limits of authority
• Maintains records of participation and collects participant fees
• Implements and monitors District procedures regarding the safety of participants
• Performs administrative duties such as attending/ staff meetings, preparing reports, and monitoring expenditures; administers program budgets and contracts
• At all times, demonstrates cooperative behavior with colleagues, supervisors and the public
• Performs other duties as assigned

Requirements

• • A genuine passion for helping others
• • Strong organizational skills and attention to detail
• • The ability to multitask and pivot smoothly throughout the day
• • Confidence working independently and collaboratively
• • Prior experience in customer service and/or clerical support
• • Bilingual proficiency in English and Spanish (highly desired) — the ability to clearly speak and write in both languages is a tremendous asset in serving our diverse community
• You understand that customer service isn’t just answering questions — it’s creating positive experiences.
• If you’re ready to make a meaningful impact in a role where service truly matters, we invite you to apply and help us continue building a welcoming, connected, and vibrant community.
• Plan, organize and implement recreational programs and activities in the area of specialty, based on District rules, regulations, policies and procedures
• Serve as a lead worker over subordinate staff and volunteers who are providing recreational program services; arrange staffing schedules; provide training as needed; organize and direct work assignments; monitor performance
• Instruct adults, children and families in a highly specialized program area
• Monitor program and participant compliance with District regulations and policies
• Prioritize work assignments, meet deadlines and work effectively under pressure and with frequent interruptions; respond appropriately in an emergency situation
• Understand and carry out oral and written instructions
• Maintain discipline among program participants and observe safety precautions
• Communicate effectively with a wide range of people
• Make arithmetic calculations with speed and accuracy; prepare narrative and statistical reports
• Respond appropriately to changing situation
• Use computer hardware and software, including standard word processing, spreadsheet, calendar, email and internet software
• Maintain the confidentiality of participant, parent and staff information
• Maintain cooperative relationships with those contacted in the course of the work
• Principles and practices of course development and planning
• Principles and practices related to assigned specialized program area(s)
• Principles and practices of leadership and supervision
• Principles and practices of public relations and complaint resolution
• Policies, rules and regulations related to assigned activities
• At least two (2) years of recent full-time paid experience (or the part-time equivalent), providing highly specialized recreational services to youth or adults in the area of assignment
• Must have current certification of First Aid, CPR and AED and must maintain certifications thereafter as a condition of continued employment
• Specific areas of required expertise may vary, depending upon program specialty. Depending upon the area of assignment, a current certificate, credential or license in the specialty field may be required, or applicants may be required to demonstrate competence in the specialty field prior to appointment
• Any equivalent combination of experience, training and/or education that provided the required knowledge, skills and abilities of the class is also acceptable
• Must possess and maintain a valid California driver’s license
• If 18 years of age or older, must pass a fingerprint and/or background clearance prior to employment

Skills

Required

• Valid California driver’s license