Customer Service Representative at Unilock in Uxbridge, MA

Job description

• For over 50 years, Unilock has been North America’s premier manufacturer of concrete paving stones and retaining wall systems. Known for innovation, quality, and exceptional customer service, we partner with contractors, dealers, and homeowners to create beautiful outdoor spaces.
• We are seeking a highly detail-oriented, customer-focused Customer Service Representative to join our team in Uxbridge, MA. If you thrive in a fast-paced environment, enjoy working with customers, and take pride in accuracy and organization, we want to meet you.
• At Unilock, we don’t just sell pavers — we deliver quality, precision, and service our customers rely on. If you are detail-driven, accountable, and committed to accuracy, you’ll find a rewarding long-term career here.

Responsibilities

• As a key member of our team, you will serve as one of the first points of contact for customers, ensuring smooth transactions, accurate order processing, and exceptional service. Your attention to detail will play a critical role in maintaining order accuracy and customer satisfaction.
• Competitive starting wage of $21 per hour, commensurate with experience and qualifications.
• Provide outstanding customer service via phone, email, and in-person interactions
• Support the outside sales team with order processing and customer inquiries
• Assist contractors and retail customers with product selection and order processing
• Accurately enter customer orders with a target error rate of less than 1%
• Review orders for accuracy including pricing, quantities, freight terms, and delivery details
• Confirm and post invoices with strict attention to detail
• Monitor open orders and proactively communicate order updates
• Load samples or small orders into customer vehicles as needed (up to 30 lbs.)
• Maintain detailed and accurate customer records in CRM
• Support inventory counts and seasonal sales initiatives

Requirements

• 2+ years of customer service or inside sales experience
• Proven ability to maintain a 99%+ order entry accuracy rate
• Exceptional attention to detail and strong organizational skills
• Ability to identify discrepancies and resolve issues before processing orders
• Strong communication and relationship-building skills
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Comfortable working in a fast-paced, deadline-driven environment
• Reliable attendance and punctuality
• Skills
• Problem Solving
• Advanced
• Organizational Skills
• Advanced
• Microsoft Dynamics NAV
• Some Knowledge
• Behaviors
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Motivations
• Self-Starter: Inspired to perform without outside help
• Required
• High School or better.
• 2+ years of customer service or inside sales experience

Skills

Required

• Exceptional attention to detail
• Strong organizational skills
• Reliable attendance and punctuality

Preferred

• Problem Solving - Advanced
• Organizational Skills - Advanced
• Microsoft Dynamics NAV - Some Knowledge

Benefits

• Semi-annual performance-based incentive programs.
• Health benefits available starting the first of the month following your start date.
• Companywide paid holiday closure between Christmas and New Year’s.
• 401(k) matching, profit-sharing, life insurance, tuition reimbursement, wellness programs, and so much more!