RV Station Operations Manager at roadsurfer in Las Vegas

Job description

• Application
• As Station Manager, you're the captain of your ship. You'll own the day-to-day operations of the Las Vegas station — leading your team, keeping the fleet in top shape, and making sure every customer drives away as a happy roadsurfer. You'll also be someone who thrives on data: tracking quality scores, analyzing what's working, and making smart, cost-conscious decisions to keep the station performing at its best.

Responsibilities

• Station & Operations Management
• Autonomously lead and establish station operations, collaborating closely with headquarters to manage day-to-day activities on-site.
• Implement existing standards and processes while contributing your own ideas to improve vehicle returns, handovers, and preparation.
• Maintain constant communication with international teams to ensure ongoing optimization across all roadsurfer locations.
• Performance & Quality Management
• Own your station's Service Quality Score (SQS) — roadsurfer's core KPI that measures customer experience through post-rental surveys.
• Monitor and act on the two pillars of SQS: Fleet Care Quality (van cleanliness and technical condition) and Customer Care Quality (staff friendliness and pickup wait times).
• Analyze performance data and trends to identify gaps and implement strategies to get — and stay — above target.
• Team Leadership & Workforce Planning
• Motivate and guide your on-site team, including onboarding, task planning, and quality control.
• Manage a team structure with both Core Team members (year-round) and a Flex Team (seasonal) brought on during peak season to support high-demand periods.
• Build staffing plans that balance full operational coverage with cost efficiency and service quality — you'll need to think like both a people leader and a budget owner.
• Source and recruit the right talent to build and maintain a high-performing station team.
• Fleet Management
• Oversee the local vehicle fleet for rental: documentation, maintenance, cleanliness, and coordination with local service partners.
• Ensure every van leaving the lot meets roadsurfer's standards — because the fleet is the product.
• Customer Service
• Advise customers on our campers and deliver a friendly, efficient check-in and check-out experience.
• Send every customer out as a happy roadsurfer — ready to surf the roads of the USA.
• During non peak seasons, Station Managers and stations team may be utilized to support roadsurfer Customer Success Team with on road support via calls or emails.

Requirements

• 🏄 🌊 What you need to surf the wave with us 🏄 🌊
• Free Hugs - We’re open, optimistic, and always have each other’s best interest in mind.
• Customer At Heart -We put our customers at the heart of everything we do.
• Fully Hands On - We’re pragmatic and get the right things done.
• Trustety - We trust each other and speak openly and honestly.
• Own Your Ship - We take responsibility and strive for excellence.
• High school diploma required; a bachelor's degree in business administration or similar is strongly desired.
• At least 3+ years of relevant experience in a managerial role — car rental, tourism, or hospitality preferred.
• A data-driven mindset: you're comfortable reading KPIs, spotting trends, and making decisions backed by numbers.
• Intermediate to Advanced knowledge of OSHA, Microsoft Office and wage & hour labor laws.
• Experience leading and building high-performance teams.
• Resilient problem-solving abilities and highly organized.
• Bachelor’s degree in Business Management or a similar field strongly preferred.
• Strong written/verbal communication skills in English to interact effectively with a global customer base.
• Must be authorized to work in the United States; sponsorship is not available for this role.
• Must be 21+ with a valid in state driver's license and clean driving record.
• Must complete OSHA certifications within 90 days of hire.
• Open availability to work weekends and holidays based on business needs.
• Candidates must present and maintain a clear motor vehicle record and successfully pass a background check.

Skills

Required

• Customer at heart.
• Pragmatic and get the right things done.
• Microsoft Office
• OSHA knowledge
• Wage & hour labor laws

Benefits

• • Competitive salary and Healthcare Reimbursement
• • Opportunity to work in a dynamic and growing company.
• • A collaborative and supportive work environment.
• • Opportunities for career advancement within the organization.
• • Annual Camper Rental Allowance
• • Matching 401k
• • Telehealth & Teletherapy
• • PTO & Sick leave accrued as you work