Engine Field Service Advisor at Warren CAT in Midland, TX

Job description

• The Field Service Advisor is responsible coordinating daily activities, scheduling, customer support, and invoicing for Machine and Engine Field Service.
• DO YOU HAVE WHAT IT TAKES?

Responsibilities

• Maintain accurate schedule for field service and PM technicians using all supplied resources.
• Responsible for customer communication regarding scheduling, repair updates, and invoicing.
• Establish and maintain exceptional business relationship with Warren CAT’s customer base.
• Initiate work order process and coordinate parts orders and delivery.
• Coordinate work order assignment with the appropriate service technicians.
• Assist Service Department in WIP management practices and facilitation of customer invoices.
• Coordinate with and assist the Warranty department in the claims process.
• Work closely with Service Asset team to manage field service fleet.
• Provide feedback and status reports to Service Operations team on performance, profitability, and completion percentages.
• Work closely with CAT and allied Reps for additional customer support in relation to Product Support.
• Display continuous respect, positive attitude and teamwork to achieve department and company goals.
• Assist Service Management with KPI tracking and performance reporting for assigned team.

Requirements

• This position requires a minimum high school diploma or equivalent, as well as a depth of knowledge pertaining to business accounting, and leadership.
• Ability to read, comprehend and interpret written instructions and procedures, business correspondence and routine reports.
• Ability to write simple correspondence.
• Empowered to make decisions directly affecting their ability to perform the above duties and responsibilities.
• This position requires the ability to define problems, collect data and establish facts. Ability to apply common sense understanding and deal with problems involving a few concrete variables in standardized situations.
• Must be able to follow routine protocols as well as identify when the routines do not apply in a specific situation.
• Ability to develop priorities and adjust work plans to meet deadlines.
• Must be capable and willing to learn Cat DBS System, Lotus Notes System, Microsoft Office.

Skills

Required

• Business accounting
• Leadership
• Reading comprehension
• Writing simple correspondence
• Problem solving
• Decision making
• Following routine protocols
• Prioritization and planning

Benefits

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don’t you want to work with awesome people?