Security Account Manager (88108) at Inter-Con Security in Amarillo (17033) - Amarillo, TX 79108

Job description

• The Account Manager reports to the Senior Director of Operations. The major responsibilities of the position include, but are not limited to, the following duties:

Responsibilities

• Manage daily operational and administrative functions across security contracts employing Inter-Con employees
• Keep the Senior Director of Operations apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner
• Support the Senior Director of Operations in operational decision-making process
• Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness
• Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption
• Ensure the highest standards of conduct, appearance, performance and training are being met at all times.

Requirements

• Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. – MS Word, Excel, Access, SharePoint)
• An understanding of security operations and contracts management preferred.
• Understand operational KPIs and ability to utilize data to drive operations.
• Strong interpersonal, critical thinking and time management skills.
• A great communicator that gets the value of teamwork.
• Experience in general office setting in a supervisory role preferred.
• Comfortable in an ever changing, fast paced, sometimes stressful environment.
• Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus.
• Project management experience. PMP certification a plus.
• Adept in leading teams in complex problem solving.
• Customer Service orientation required.
• Able to interact in a corporate environment and effectively communicate with all levels of management.
• Must be flexible and possess the ability to meet deadlines in a high tempo environment.
• Excellent time-management, organization and multi-tasking skills required.
• A dependable team player with business maturity, enthusiasm, and a positive work attitude.
• Ability to work in a matrixed environment.
• A positive and upbeat team member!
• Preferred candidate has either an honorable military discharge, a Bachelor’s degree or 5 years’ experience in an operations management and project management role.

Skills

Required

• Customer Service orientation required.
• A positive and upbeat team member!

Preferred

• PMP certification a plus.

Benefits

• Category
• Corporate
• Description