Front Desk Associate at CLUB4 Fitness in Madison (OMP) - Madison, MS 39110

Job description

• Reports to: General Manager
• The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.

Responsibilities

• 1. Greet members, prospective members, and guests, providing exceptional customer service.
• 3. Answer phones in a friendly manner and assist callers with a variety of questions.
• 4. Check members into the PEAK/ABC IGNITE purchasing system.
• 5. Assist with the new membership signing-up process.
• 6. Take prospective members on tours of the Club facility.
• 7. Update member account information, as needed.
• 8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
• 9. Assist in maintaining the neatness and cleanliness of the Club.
• 10. Complete daily Club cleaning assignments.

Requirements

• 1. Customer service background preferred.
• 2. Basic computer proficiency.
• 3. A passion for fitness and health.
• 6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• 7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
• 8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
• 9. High School diploma/GED equivalent required.
• 10. CPR / AED certification preferred.

Skills

Required

• Basic computer proficiency
• Punctuality and reliability
• Exceptional customer service skills
• Strong listener
• Diplomacy and professionalism

Preferred

• Customer service background
• CPR / AED certification