Front Desk Agent at Kolter Hospitality in Courtyard Delray Beach - Delray Beach, FL 33483

Job description

• Overview: A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.

Responsibilities

• Assist guests with check in and check out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.
• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

Requirements

• Able to work weekends
• Report to work on time and in proper uniform.
• Knowledge and/or ability to operate a computer and reservation system.
• Experience: None. Customer Service or Hospitality experience a plus.
• Education: None
• Ability to stand/walk for up to 8 hours.
• Occasional lifting, pushing and pulling

Skills

Required

• Able to work weekends
• Ability to stand/walk for up to 8 hours
• Occasional lifting, pushing and pulling

Benefits

• Position Type