Senior Vice President of Operations (88133) at Inter-Con Security in Washington DC- 26503 - Washington DC , DC 20006

Job description

• The Senior Vice President will serves as the executive leader responsible for developing, directing, and optimizing security operations across a large, multi-site healthcare system.
• The SVP is an enterprise strategist and operational executive, driving excellence through disciplined program management, workforce optimization, stakeholder alignment, and continuous improvement across all contracted security operations.
• The SVP partners closely with hospital executives, security leadership, emergency management teams, clinical operations, and contracted service providers to design and execute a unified, scalable, and compliant security strategy that protects healthcare environments without disrupting patient care.

Responsibilities

• Strategic Leadership & Enterprise Security Governance
• Develop and execute the enterprise security strategy for all contracted security operations across hospitals, clinics, ambulatory centers, and administrative facilities.
• Serve as the primary executive liaison between the healthcare system and the contracted security vendor(s).
• Establish and maintain governance frameworks, SLAs, KPIs, compliance standards, and performance scorecards.
• Lead contract negotiations, renewals, performance reviews, and vendor accountability measures.
• Drive cost optimization strategies while ensuring uncompromised safety and patient experience.
• Operations Management & Service Delivery Excellence
• Oversee daily and long-term operations of a multi-state, multi-location contracted security workforce (officers, supervisors, site leads, dispatch, and training staff).
• Ensure consistent adherence to Joint Commission, CMS, OSHA, NFPA, HIPAA, and all other healthcare regulatory requirements.
• Standardize security protocols, workflows, post orders, emergency responses, and incident reporting across all locations.
• Implement and monitor workforce performance, staffing levels, schedules, and coverage reliability.
• Partner with hospital leadership to address environment-of-care concerns, patient elopements, behavioral health events, and workplace violence risk.
• Talent, Training & Culture Development
• Direct and strengthen recruitment, onboarding, credentialing, and retention strategies for contracted officers and leadership.
• Ensure healthcare-specific training programs, including de-escalation, CPI/MOAB, trauma-informed response, patient/staff engagement, and HIPAA security awareness.
• Build a culture of service excellence, professionalism, accountability, and continuous learning across all security personnel.
• Oversee leadership succession planning and development for security managers, supervisors, and emerging leaders.
• Regulatory, Compliance & Risk Mitigation
• Oversee all compliance audits, security assessments, safety rounds, and environment-of-care walkthroughs.
• Develop and enhance risk mitigation strategies for high-risk environments such as ERs, behavioral health units, parking structures, and pharmacy/controlled substance areas.
• Ensure all security personnel meet licensing, credentialing, immunization, and background requirements.
• Lead root-cause analyses of significant events, security breaches, workplace violence incidents, and patient safety risks.
• Technology, Data & Reporting
• Deploy and optimize healthcare security technologies, including access control, CCTV, visitor management, panic systems, radios, and electronic incident reporting platforms.
• Lead data integrity initiatives and ensure accurate, real-time reporting of incidents, trends, and operational insights.
• Present executive-level dashboards, risk analyses, and strategic recommendations to C-suite stakeholders and governing boards.
• Emergency Management & Crisis Leadership
• Partner with Emergency Management on hospital incident command activities, disaster recovery operations, and crisis preparedness plans.
• Ensure rapid on-site response and leadership presence during critical incidents or major security events.
• Coordinate with public safety agencies, law enforcement, emergency medical providers, and local municipalities.

Requirements

• Required
• 15+ years of progressive security leadership experience, including 10+ years at the director level or above within healthcare or regulated critical infrastructure.
• Bachelor’s degree in Security Management, Healthcare Administration, Business, Emergency Management, or related field; master’s degree strongly preferred.
• Proven experience managing large-scale contract security programs across multi-site environments.
• Expertise in healthcare regulations, environment-of-care standards, life safety codes, and workplace violence prevention.
• Demonstrated ability to lead enterprise-wide programs, negotiate high-value contracts, and influence C-suite stakeholders.
• Strong analytical skills with experience presenting metrics and operational dashboards to executive leadership.
• Exceptional communication, relationship management, and crisis leadership capabilities.
• Professional certifications such as CHPA, CPP, CHEP, PMP, or equivalent.
• Experience with major hospital systems, academic medical centers, or high-volume ER/Behavioral Health environments.
• Expertise in modern healthcare security technologies and incident management systems.

Skills

Required

• Security leadership
• Contract negotiation
• Healthcare regulations
• Environment-of-care standards
• Life safety codes
• Workplace violence prevention
• Enterprise program management
• Data analytics
• Executive communication
• Crisis leadership

Preferred

• CHPA
• CPP
• CHEP
• PMP
• Healthcare security technologies
• Incident management systems

Benefits

• Category
• Corporate
• Description