Housekeeping Operations Manager at VTrips in Fort Myers, FL

Job description

• Are you experienced in managing warehouse operations and passionate about delivering exceptional service? VTrips, a leader in vacation rentals, invites you to join our team as a Warehouse (Housekeeping) Operations Manager. We are seeking a dedicated and detail-oriented professional to oversee our warehouse locations, ensuring the highest level of service for our guests and property owners.

Responsibilities

• Ensure in-house cleans are assigned and completed by check-in time.
• Monitor packing production and laundry truck logistics.
• Manage the cleanliness and organization of the warehouse.
• Perform bag audits to ensure consistent goals are met.
• Build linen/change tickets in Track.
• Monitor and analyze the performance of independent contractor cleaners and vendors to ensure terms and conditions, as well as quality of work, are met.
• Perform weekly audits of clean inspections.
• Resolve escalated guest and property owner situations.
• Maintain loose linen and amenity levels.
• Communicate with the Director of Warehouse Operations to establish forecasts and goals for Warehouse Operations Manager, Drivers, Packers, and Guest Experience Technicians.
• Meet with housekeeping vendors to review monthly statistics and goals.
• Communicate with the Director of Warehouse Operations on third-party laundry, linen vendors, and amenity vendors regarding production and costs.
• Provide ongoing training and support to Warehouse Operations Managers, Drivers, Packers, and Guest Experience Technicians.
• Approve timesheets, mileage, and PTO.
• Monitor Track on clean types, costs, payouts, and profit.
• Inspect units as needed for low survey scores and consistency with company expectations.
• Serve as emergency call point-of-contact.
• Onboard and evaluate cleaning vendors.
• Please note this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.
• VTrips is an Equal Opportunity Employer and fully subscribes to, as well as practices, the principles of Equal Employment Opportunity. Therefore, we do not discriminate based on race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law in the recruitment, selection, placement, training, compensation, and promotion of our employees.

Requirements

• Excellent communication skills.
• Must be eligible to work in the United States and pass a background screening.
• Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.
• Sitting – 30%, Walking/Standing – 70%. Required to stoop, bend, stretch, twist, and reach. Regularly lift up to 25 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Organize, multitask, and problem-solve.

Skills

Required

• Excellent communication skills
• Organizational skills
• Multitasking
• Problem-solving

Benefits

• Competitive salary.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Employee discounts on vacation rentals.
• Professional development opportunities.
• Salary: $50,000.00 annually