Administrative Assistant (Columbia, MD) at Hiossen in Columbia, MD

Job description

• Description

Responsibilities

• Answer incoming customer calls from dentists and dental personnel in a prompt and professional manner; handle questions and requests to ensure excellent customer service
• Respond to incoming faxes and emails; provide product information to customers in response to inquiries
• Coordinate and track stock and all items stored in the branch warehouse; assist the sales team with warehouse and stock records, materials, and related items
• Process product orders daily in accordance with Hiossen policies, including pulling stock, scanning barcodes, and completing related order processing tasks
• Register attendees at AIC seminars; prepare documentation and coordinate meals and refreshments for seminars and promotional events
• Handle product returns including paperwork, recordkeeping, and reporting; ensure proper customer account crediting in accordance with Hiossen procedures
• Work collaboratively with Hiossen Finance, Corporate, Branch, and Regional offices
• Maintain adequate product and technical knowledge of all Hiossen products, procedures, and policies
• Prepare and submit reports as directed by the Regional Sales Manager or Branch Manager
• Perform other administrative duties as assigned

Requirements

• Must possess and practice excellent customer service skills; maintains basic knowledge of Hiossen products. Requires proficiency in use of MS Office (Word, Excel & Power Point); Pipeline, ERP system and other applicable Hiossen software and systems, as required. Maintains knowledge of Hiossen bar code system in conjunction with ERP system and other tracking procedures.
• High School Diploma required along with at least 2 years of successful experience as an administrative assistant in a sales office environment
• The ability to read, write, understand and communicate clearly with employees, customers and within Hiossen in order to successfully and effectively complete assigned job responsibilities is required.
• Requires the ability to satisfactorily read, interpret, prepare reports and other job related information and satisfactorily communicate information within the scope of Administrative Assistant's job duties. Must possess sufficient aptitude to learn aspects of Hiossen products to accurately and effectively communicate information to Hiossen customers. Required to maintain product knowledge at all times.

Skills

Required

• Excellent customer service skills
• Basic knowledge of Hiossen products

Benefits

• Hourly pay: $20 - $24/hr
• Medical and Dental insurance
• Vision,100% Company sponsored
• Basic Life Insurance and AD&D, 100% Company sponsored
• Short Term and Long Term Disability Insurance, 100% Company sponsored
• 401(k) plan with a company match up to 5%
• PTO (15 days for first year-[6 days paid vacation,9 sick days]);(20 days for second year)
• Birthday PTO
• 10 Paid Holidays per year