Medical Administrative Clerk (MAC) at Central Health in US-TX-Austin

Job description

• Responsible for being the first point of contact for patients, staff, and guests presenting at the clinic, and performing all the
• administrative tasks associated with patient check in.

Responsibilities

• • Responsible for opening front office and all duties associated with this function.
• • Welcome, greet, and assist patients in a courteous and professional manner.
• • As directed, schedule patient appointments accurately and efficiently utilizing the computer system.
• • Answer all incoming telephone calls and provide information as necessary or route the calls as needed.
• • Register all patients by accurately entering the patient demographic and insurance information in the electronic medical system.
• • Verify and ensure completeness of patient registration documentation. Verify and enter patient data into the electronic medical system.
• • Review and verify patient coverage of insurance information using online resources.
• • Explain payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance.
• • Collects deposits or co‐payments/deductibles prior to the patient being seen by the provider per company policies.
• • Responsible for closing and/or end of day processes, including but not limited to, daily posting of collected monies into the electronic medical system and balancing the drawer for end of day deposit.
• • Utilize the numerous software systems in the clinic, including but not limited to, i2i, Tableau, Vital Interactions, Patient Portal, check in kiosks, etc.
• • As directed, responsible for running Vital Interaction reports and following‐up on appointments needing to be confirmed and no shows.
• • Work closely with the nursing, provider, medical assistant, and extended care teams to ensure smooth patient flow and reduce cycle time.
• • Works with clinical care team to assist with closing gaps in care by helping to notify patients of services due.
• • Work with HIM department to accurately scan medical documents into the EMR system.
• • Notify appropriate personnel of emergencies, messages, patient arrivals, etc.
• • Accurately document and communicate patient concerns to the site triad leadership team.
• • Ability to work assigned hours, and as needed outside regularly scheduled hours including weekends.
• • Participates in appropriate meetings and trainings, as well as adheres to all company policies and procedures.
• • Maintains confidentiality of all patient, clinical, and company information and data. Adheres to HIPAA guidelines.
• • Performs all duties in an ethical manner consistent with the I Promise statement.
• • Perform other job‐related duties as assigned.

Requirements

• Knowledge of
• • Healthcare office concepts, practices, policies, and procedures
• • Insurance verification procedures
• • Microsoft Office Applications (Word, Excel, Outlook)
• • HIPAA and Joint Commission guidelines and regulations
• Skilled in
• • Providing exceptional customer service
• • Verbal and written communications, including telephone and email etiquette and documentation
• • Working independently in a fast‐paced, multi‐task clinical environment, as well as part of a team
• • Effective problem solving techniques
• Ability to
• • Work in a self‐directed, organized manner
• • Multitask while maintaining a strong attention to detail and accuracy
• • Present information in a consistent, organized, and accurate manner
• • Demonstrate flexibility and ingenuity in response to change
• • Develop and maintain effective working relationships across the organization at various levels, as well as with external customers
• • Maintain confidentiality
• MINIMUM EXPERIENCE: At least one year of demonstrated experience in an administrative position.

Skills

Required

• Insurance verification procedures
• Providing exceptional customer service
• Effective problem solving techniques
• Maintain confidentiality