MX Ops Center Analyst - HDQ at Southwest Airlines in TX-Dallas

Job description

• The MX Operations Center Analyst supports Maintenance Operations Control and Planning by analyzing complex technical and operational issues and translating findings into practical solutions. They’ll monitor departmental performance, identify trends, and provide insights that support timely and informed decision-making. They’ll partner with Maintenance Operations Control and Planning Teams to resolve challenges and improve processes while ensuring solutions are delivered on time and within budget. The MX Operations Center Analyst leverages strong analytical, communication, and problem-solving skills to enhance performance and support reliable maintenance operations.

Responsibilities

• Identifies and implements automation strategies to enhance operational efficiency and boost productivity.
• Extracts, transforms, and analyzes data to deliver clear, actionable insights that support strategic decision-making.
• Solves a range of problems by effectively utilizing analysis, business processes, tools, domains, project methodologies, and requirements definitions
• Partners with Customers to provide advice or solutions within area of expertise
• Identifies problems, performs root cause analysis, investigates information, performs impact analysis, and formulates and executes plans to develop solutions
• Identifies strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• May perform other job duties as directed by Employee’s Leaders

Requirements

• Knowledge of moderate level business problems and ability to help to translate business outcomes into data needs
• Knowledge of technology platforms and architectures applicable to developing and maintaining self-service reports and dashboards
• Knowledge of data analysis and quantitative modeling techniques used to investigate business questions
• Working knowledge of programming languages such as Python, Java, or similar scripting tools, with the ability to write and troubleshoot code effectively.
• Ability to identify and clean structured and unstructured data for data analysis and develop basic visuals to support the analysis
• Ability to analyze data and prepare memos, reports and presentations by using excellent verbal and written skills
• Proven ability to deliver high-quality work under tight deadlines, ensuring accuracy across multiple disciplines and projects
• Ability to lead projects with cross-functional teams
• Ability to work well under tight time constraints and be able to manage multiple demands at one time
• Required: High School Diploma or GED
• Extracting, transforming, and visualizing data
• Root cause analysis
• Preferred: Technical Operations knowledge ​
• N/A
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Skills

Preferred

• Data and AI skillset
• Technical Operations knowledge

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
• Explore more benefits you’ll love: https://careers.southwestair.com/benefits
• *Pay amount doesn’t guarantee employment for any particular period.
• **401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
• *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
• Competitive market salary from $77,200 per year to $85,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.