Customer Service Representative at OSI Systems in US-CA-Hawthorne

Job description

• OSI Systems companies have a long history of developing innovative solutions to bring a better quality of life to the world. With more than 30 years of combined experience in the field of optoelectronics our OSI Optoelectronics (OSIO) division is a diversified manufacturer of standard and custom photodiodes and optical sensors for used in aerospace, defense, commercial and medical applications.
• We are one of the largest global manufacturers of optoelectronic devices, delivering engineering design support and manufacturing capabilities that include products for use in the defense, aerospace, medical, and industrial markets, among others. We utilize our world-class manufacturing facilities in the U.S., India and Malaysia to continue to put forth excellent engineering solutions aligned with efficient manufacturing to meet high-volume production requirements.
• OSI Optoelectronics is seeking a Customer Service Representative. This individual will interact with customers, Sales Managers, and other departments within the organization via phone and email, to handle a variety of pre-sales and/or post-sales functions. They will process orders, returns, and assists customers with any other needs related to existing or future orders. They will also work closely with the department supervisor on assigned tasks that affect the day-to-day department activities.

Responsibilities

• Provide timely customer service to customers via phone and email in the designated territory for all assigned divisions; troubleshooting/ researching issues, and working with other departments (e.g., Manufacturing, Quality, Shipping/Receiving) and the Sales Manager as needed.
• Responsible for running the monthly backlog report and working with other locations to obtain updates on backlog assigned by the supervisor. Communicate changes regarding shipment dates to other customer service personnel and assigned customers.
• Process orders by entering customer POs into the ERP system, and providing customers with any information related to customer PO as needed, such as tracking, invoices, order confirmations, quotes, etc., for the assigned divisions.
• Responsible for the complete RMA cycle for all assigned divisions.
• Process credit card payments through the company credit card system in accordance with internal procedures; ensure required authorizations are obtained and payment records are accurately documented and routed for the group.
• Process standard catalog quotes through our ERP system; confirm product configuration, availability/lead time, and commercial terms per guidelines, and route non-standard requests to Sales or Pricing as appropriate.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Requirements

• High School Diploma or equivalent required.
• 2+ years’ experience in customer service required.
• Excellent written and verbal communication skills are essential.
• Must be a team player with a positive attitude and demeanor.
• Must have ability to prioritize competing requests and meet deadlines in a fast-paced environment.
• Must be highly organized with excellent attention to detail.
• Excellent working knowledge of Outlook, Excel, Word, and PowerPoint is needed.
• Must be professional with a customer-first mindset with sound judgement for when to escalate issues.
• Must have ability to read, write, and communicate effectively in the business language (English).

Skills

Required

• Communication
• Teamwork
• Positive attitude
• Prioritization
• Organization
• Attention to detail
• Professionalism
• Customer-first mindset
• Judgement
• Outlook
• Excel
• Word

Benefits

• Pay may range from $24.00 to $25.00 hourly
• The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations.
• Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.