Account Manager at Sorenson Communications in Washington DC, DC

Job description

• Help make a difference!
• CaptionCall is looking for a caring, customer service oriented Account Manager with a passion for helping people with hearing loss communicate with the world! This position will be responsible for promoting the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients, demonstrating the product, explaining how it enriches lives, generating leads, and building and managing Provider Accounts. This is a full-time position with potential for career growth and advancement.

Responsibilities

• Generate leads by demonstrating the CaptionCall phone and service to directly to eligible users, Hearing Healthcare Providers or Senior Community Administrators.
• Manage a territory through in-person interactions, presentations and events using direct sales methodologies
• When assigned, work with Hearing Care Professionals on the patient certification and referral process
• Represent CaptionCall at various events as assigned
• Adhere to strict compliance policies set by the company
• Utilize company CRM to log daily activities
• The account manager has access to highly confidential, sensitive information relating to the employees of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
• Other duties as assigned

Requirements

• Minimum: High School Diploma or GED
• Provide excellent customer service
• Ability to meet or exceed Account Manager expectations and maintain established goals set forth by department management
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual healthcare professionals
• Must be able to comfortably and clearly present to large and small groups.
• Must be able to adapt to various sales situations and environments
• Must be reliable, organized and punctual
• Must be able to work independently
• Ability to effectively communicate in English through reading, writing, speaking and listening
• Outside Sales or similar experience
• Familiarity with assistive devices for the hearing impaired is a plus
• Experience working with senior citizens
• Basic computer knowledge and experience
• Skills
• Builds Relationships
• Novice
• Behaviors
• Innovative : Consistently introduces new ideas and demonstrates original thinking
• Dedicated : Devoted to a task or purpose with loyalty or integrity
• Enthusiastic : Shows intense and eager enjoyment and interest
• Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
• Motivations
• Growth Opportunities : Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter : Inspired to perform without outside help

Skills

Required

• Provide excellent customer service
• Must be reliable, organized and punctual
• Must be able to work independently
• Basic computer knowledge and experience

Preferred

• Builds Relationships