Front Desk Administrator at Compass in Glenview, Illinois, United States

Job description

• At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
• Please note this will be a full time in office role based out multiple @properties offices in North/North West Chicago suburbs (1517 Waukegan Rd. Glenview as home office).
• At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
• Please note this will be a full time in office role based out multiple @properties offices in North/North West Chicago suburbs (1517 Waukegan Rd. Glenview as home office).

Responsibilities

• As a Front Desk Administrator you are the person who operates multiline telephone system to answer incoming calls and directs callers, greets customers and visitors, and directs to appropriate personnel and supports office staff by performing the following duties:
• ● Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
• ● Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department
• ● Answers questions about organization and provides callers with address, directions, and other information as necessary
• ● Perform basic searches, updates and audits in the Multiple Listing Service (MLS)
• ● Work on specific projects assigned weekly, monthly and quarterly.
• ● Create recruiting packets, listing/buyer packets, and update form drawers
• ● Create and maintain schedules
• ● Supports Agents by answering questions and providing training relating to technology and communicating office procedure information. Provides information about MLS, rentals and tenant screening, marketing, IT and directing agents to appropriate department when needed
• ● Receives, sorts, and routes mail, maintains and routes publications while communicating with the messenger service, coordinate inter-office deliveries
• ● Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes
• ● Performs other clerical duties as needed, maintaining files, photocopying, scanning and collating
• ● Order office and kitchen supplies
• ● Performs daily cleaning duties throughout office, including kitchen and bathrooms
• ● Restocking supplies throughout the office and taking weekly inventory
• ● Other duties and projects as assigned
• As a Front Desk Administrator you are the person who operates multiline telephone system to answer incoming calls and directs callers, greets customers and visitors, and directs to appropriate personnel and supports office staff by performing the following duties:
• ● Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
• ● Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department
• ● Answers questions about organization and provides callers with address, directions, and other information as necessary
• ● Perform basic searches, updates and audits in the Multiple Listing Service (MLS)
• ● Work on specific projects assigned weekly, monthly and quarterly.
• ● Create recruiting packets, listing/buyer packets, and update form drawers
• ● Create and maintain schedules
• ● Supports Agents by answering questions and providing training relating to technology and communicating office procedure information. Provides information about MLS, rentals and tenant screening, marketing, IT and directing agents to appropriate department when needed
• ● Receives, sorts, and routes mail, maintains and routes publications while communicating with the messenger service, coordinate inter-office deliveries
• ● Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes
• ● Performs other clerical duties as needed, maintaining files, photocopying, scanning and collating
• ● Order office and kitchen supplies
• ● Performs daily cleaning duties throughout office, including kitchen and bathrooms
• ● Restocking supplies throughout the office and taking weekly inventory
• ● Other duties and projects as assigned

Requirements

• ● 1-2 years of related experience
• ● Real estate experience a plus
• ● High school diploma or GED
• ● 1-2 years of related experience
• ● Real estate experience a plus
• ● High school diploma or GED

Skills

Required

• 1-2 years of related experience
• High school diploma or GED

Preferred

• Real estate experience a plus

Benefits

• Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
• Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
• The salary pay range for this position is $19.00 to $21.00/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.
• The salary pay range for this position is $19.00 to $21.00/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.