Philanthropy Operations Coordinator at American Red Cross in Albany, NY

Job description

• Joining the American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
• When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
• The American Red Cross is currently seeking a Philanthropy Operations Coordinator to support our Albany, NY office in Eastern New York Region.
• The Philanthropy Operations Coordinator supports the development team by providing expertise in data analysis, system training, reporting, data integrity, and process improvement. This role plays a key part in ensuring accurate gift processing, maintaining data quality, supporting event management activities, and implementing strategic procedures that enhance operational efficiency and fundraising effectiveness. This role is not eligible for relocation assistance.

Responsibilities

• Serve as an integral member of the major gifts team, providing prospect research, data insights, and operational leadership that strengthen donor strategy, enhance fundraiser effectiveness, and drive sustained revenue growth.
• Oversee gift processing and revenue accuracy by managing gift adjustments, linking, and compliance with monthly and quarterly deadlines. Ensure timely processing, accurate fundraiser credit, and high‑quality donor data across all systems.
• Lead portfolio, pipeline, and data integrity management, maintaining clean portfolios, monitoring ask and close activity, executing data hygiene updates, and ensuring donor records, accounts, and assignments reflect current strategies and regional goals.
• Produce and maintain gift, donor, and dashboard reporting that deliver timely, actionable insights for leadership and relationship managers, supporting forecasting, performance tracking, and strategic decision‑making.
• Manage regional prospect research by coordinating research priorities, guiding data‑quality efforts, and equipping fundraisers with accurate intelligence to strengthen donor engagement and portfolio strategy.
• Coordinate support for signature fundraising events, preparing targeted donor and sponsor lists, ensuring timely gift processing and acknowledgements, and maintaining high‑quality data before, during, and after both major events.
• Support board campaign strategy and execution by managing gift tracking, maintaining accurate donor records, and producing clear, actionable reporting that equips board members and leadership to monitor progress, strengthen engagement, and achieve campaign revenue goals.
• Lead training, onboarding, and volunteer oversight by serving as the primary systems trainer, delivering ongoing skill‑building on Salesforce, PowerBI, and national tools, and supervising volunteers supporting data entry and development operations.
• Serve as regional liaison to national teams for data systems, gift processing, and research, supporting tracking of large, budgeted gifts, forecasting visibility, and alignment with fiscal timelines.

Requirements

• Education: Associate's Degree or equivalent combination of education and related experience required.
• Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required.
• Skills & Abilities: Good interpersonal, verbal, and written communication skills. Basic proficiency in use of Personal Computer, word-processing, spreadsheet applications, and database applications when applicable. Ability to work on a team.
• Travel: May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system.
• * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
• Strong Data Analytics skills
• Experience working with Sales Force

Skills

Required

• Ability to work on a team

Preferred

• Strong Data Analytics skills
• Experience working with Sales Force

Benefits

• As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:
• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO:  Starting at 15 days a year; based on FLSA status and tenure
• Holidays:  11 paid holidays comprised of six core holidays and five floating holidays
• 401K with 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition
• #LI- Post
• The salary range for this position is (New York): $24.00 - $26.00
• Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications. Responsible for the development of volunteer leadership and engagement.This role is not eligible for relocation assistance