Undercover Customer Service Auditor at Data Quest Ltd. in MA-BOSTON-02116

Job description

• Data Quest Investigations Ltd is looking for a sharp, detail-oriented Undercover Customer Service Auditor to join our growing team in Boston, MA. In this exciting and unique role, you'll go behind the scenes — and sometimes right to the front lines — to evaluate customer service quality across a variety of industries. If you love people-watching, have a keen eye for detail, and enjoy a role that's never the same twice, this one's for you.

Responsibilities

• Conduct covert mystery shopping and undercover audits at client business locations
• Evaluate customer service interactions, staff behavior, and overall service quality
• Document findings through detailed written reports, photos, and structured assessments
• Maintain a convincing cover identity while performing audits without detection
• Assess compliance with client-defined service standards and protocols
• Submit timely, accurate audit reports to project managers following each assignment
• Participate in debriefs and provide actionable feedback based on field observations

Requirements

• Prior experience in mystery shopping, auditing, customer service, or investigative roles preferred
• Exceptional observational skills and attention to detail
• Strong written communication skills with the ability to produce clear, objective reports
• Ability to remain discreet, professional, and composed in undercover situations
• Reliable, self-motivated, and able to work independently with minimal supervision
• Comfortable traveling to various locations throughout the Boston, MA area
• Basic proficiency with digital reporting tools and mobile devices

Skills

Required

• Observational skills
• Attention to detail
• Written communication
• Discretion
• Professionalism
• Composure
• Self-motivation
• Independence
• Digital reporting tools
• Mobile devices