Lead Barista - Dollywood's HeartSong Lodge & Resort - Full Time Year Round at The Dollywood Company in Pigeon Forge, TN

Job description

• The ideal Lead Barista will provide an excellent experience to our Guests through proper steps of service and maintain a great work environment for our fellow hosts and vendors. The host will uphold the HFE standards of Guest interaction and follow the “Lead with Love Principles."

Responsibilities

• Checks with Manager for daily forecast training standard objectives
• Stocks and presents food/beverage items to standard
• Inspects dining room for cleanliness, proper supply levels and proper staffing
• Orders/requisitions food and supplies through Purchasing Supervisor
• Maintains a clean and sanitary environment in compliance with all local and federal health codes
• Makes specialty beverages to standard
• Uses POS accurately
• Handles cash and card transactions as directed
• Participates in upsell strategies as directed by management
• Participates in daily line ups
• Practices service standards and current training throughout service
• Assumes duties of Supervisor in absence or as directed
• Management reserves the right to change and/or add to these duties at any time

Requirements

• Must be at least 18 years old
• Requires thorough knowledge of a specialized or technical field
• This position requires a minimum formal education of a high school diploma and a minimum of one-year job-related experience
• Must be able to obtain Serv/Safe Certification
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Able to add, subtract, multiply and divide with accuracy

Skills

Required

• Must be self-motivated and disciplined