Customer Service Representative at National Fitness Partners in L019 Concord - Concord, NC 28027
- Company: National Fitness Partners
- Location: L019 Concord - Concord, NC 28027
- Posted: Sep 23, 2026
- Type: Full-Time or Part-Time
- Salary: $11-$12 per hour
Overview
Overnight Planet Fitness Customer Service Rep Full - Time: Starting at $12 per hour. Part - Time: Starting at $11 per hour. Hours: Monday-Thursday 10p-6am Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
Job description
- Overnight Planet Fitness Customer Service Rep
- Full - Time: Starting at $12 per hour.
- Part - Time: Starting at $11 per hour.
- Hours: Monday-Thursday 10p-6am
- Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
- At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.
- We Are Accountable – Self-starters who pursue excellence.
- We Are Driven – Problem solvers who deliver results.
- We Are Passionate – Positive energy with a real desire to help others.
- We Are Ambitious – Always learning and growing toward success.
- We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!
Responsibilities
- Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
- Answer phones in a friendly manner using information script
- Greet members, sign up and tour new members, and log amenities.
- Respond to member questions and concerns in a timely and professional manner
- Process beverage or merchandise purchases through the point of sale system
- Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
- Provide a clean, sanitized and safe club environment.
Requirements
- Customer service experience
- High school diploma/GED equivalent preferred
- Must be 18 years of age or older
- Basic computer proficiency
Skills
Required
- Customer service experience
- Basic computer proficiency
Benefits
- Growth Opportunities over 90% of our management team started as an entry level team member!
- Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
- Shift-differential pay for select shifts
- PTO for all employees
- 401K Retirement Fund (Employer match up to 4%!)
- Health Insurance Options including Health, Dental, Vision, family life insurance, and more
- Basic Life Insurance & Short-Term Disability I00% Company Paid!
- Employee Assistance Program
- Free employee Black Card Membership