Business Operations (CS) at Copart in IN Hyderabad
- Company: Copart
- Location: IN Hyderabad
- Posted: Sep 23, 2026
- Type: Full-time
- Visa sponsorship available
Overview
Handle inbound/outbound calls, chats, or emails from customers in a professional and courteous manner Understand customer concerns and provide timely, accurate resolutions Follow standard operating procedures (SOPs) and compliance guidelines
Responsibilities
- Handle inbound/outbound calls, chats, or emails from customers in a professional and courteous manner
- Understand customer concerns and provide timely, accurate resolutions
- Follow standard operating procedures (SOPs) and compliance guidelines
- Document customer interactions clearly in CRM systems
- Escalate complex issues to the appropriate internal teams when required
- Meet or exceed performance metrics such as AHT, CSAT, quality scores, and adherence
- Maintain a positive, empathetic, and solution-oriented approach in all interactions
- Participate in training, coaching, and quality improvement initiatives
Requirements
- Strong verbal and written communication skills
- Good listening and problem-solving abilities
- Basic computer proficiency (MS Office, CRM tools)
- Ability to multitask and work in a fast-paced environment
- Customer-centric mindset with attention to detail
- Willingness to work in rotational shifts/weekends (if applicable)
About Copart
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.