Fixed Operations Specialist at General Motors in Remote - Michigan

Job description

• The Fixed Operations Specialist has the territorial responsibilities of empowering a cohesive and adaptable team of Zone and District Managers who integrate parts and service functions on a day-to-day basis. They may be involved in a variety of initiatives including training, coaching, as well as process integration, tools development, performance and analysis reports and business planning.

Responsibilities

• Serve as a trusted advisor to Zone and District Parts and Service Managers, providing guidance and support to achieve business objectives.
• Drive revenue growth, key performance indicator (KPI) performance, and effective execution of Customer Care and Aftersales programs and initiatives.
• Identify, address, and resolve Zone and District business needs across areas such as inventory management, warranty, customer experience, retention, training, and electric vehicle compliance.
• Develop, implement, and document action plans to address performance gaps, business challenges, and emerging opportunities.
• Partner with regional and field teams to ensure execution aligns with business goals, performance metrics, and established action plans.

Requirements

• Bachelor's Degree or Equivalent Experience
• 5+ years of relevant experience, guiding and improving fixed operations
• Proficient automotive industry knowledge and business acumen including parts, service operations, warranty administration and customer experience
• Ability to travel >50% of the time domestically, cross multiple states within the region
• Must possess and maintain the ability to legally operate a motor vehicle in accordance with the licensing requirements of the states in which work is performed
• Experience leveraging dealer performance and financial reporting tools to drive business insights and operational improvements.
• Strong consultative and relationship management skills with the ability to influence internal and external stakeholders.
• Results-oriented professional with demonstrated success leading change and driving business outcomes.
• Excellent written, verbal, and presentation communication skills.
• Strong organizational, time management, and prioritization abilities.
• Effective problem-solving and decision-making skills in a fast-paced environment.
• Proven ability to think strategically, adapt quickly, and lead in remote or matrixed environments.
• Demonstrated innovation, creativity, and continuous improvement mindset.
• Self-starter with a high degree of initiative, adaptability, and accountability.
• Strong customer focus with the ability to navigate complex situations and resolve conflict effectively.

Skills

Required

• Automotive industry knowledge
• Parts and service operations
• Warranty administration
• Customer experience
• Electric vehicle compliance

Benefits

• From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.