Customer Service Representative - Personal Lines at Plymouth Rock Assurance in Boston, MA

Job description

• As a Customer Service Representative, you will work in a dynamic environment where professionalism and commitment to a team environment is highly valued. Representatives manage inbound calls from our customers, agents, and third parties. The representative will also process policy change requests and work independently on project assignments, so attention to detail is essential. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions.

Responsibilities

• Research customer and agent inquiries and elevate issues to Supervisor as needed.
• Accurately enter and update policy information in a timely fashion in accordance with established procedure and handle phone inquiries.
• Manage time efficiently and handle multiple tasks in a fast-paced work environment.
• Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts.
• Deliver first call resolution and make it easy for the customer.
• Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment.
• Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.

Requirements

• Above average interpersonal, listening, communication and organizational skills
• Good analytical and decision-making skills
• High energy and motivation to follow up and take ownership
• Bachelor's or associate Degree

Skills

Required

• interpersonal skills
• listening skills
• communication skills
• organizational skills
• analytical skills
• decision-making skills
• high energy
• motivation
• follow up
• ownership

Benefits

• 4 weeks accrued paid time off + 8 paid national holidays per year & 2 Floating Holidays
• Free onsite gym at our Boston Location
• Tuition Reimbursement
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Convenient location directly across from South Station and Pre-Tax Commuter Benefits
• The pay range for this position is $45,000 - $50,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.​