Overnight Front Desk Agent at Accor in St. Louis, MO, United States

Job description

• Reports To: Night Manager/Front Office Manager
• General Purpose: Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed, and to prevent fraud.

Responsibilities

• Audit, balance, and report on all food and beverage outlets (e.g., restaurants, lounges, banquets, room service) cash and credit operations, including, but not limited to, checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., and reset all registers to ensure accurate, timely information.
• Audit, balance, post, and report on the front desk, including, but not limited to, room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance, prepare, verify, and report on room information to provide room management with a picture of how they are performing.
• Prepare and input statistics and income journal sheets to prepare daily reports.
• Balance and close all bank ticket codes.
• Run the night audit final after ensuring all revenues are in balance nightly.
• Perform the duties of a Front Desk Agent/Bellman, including check-ins and check-outs.
• Compile guest email addresses for comment cards and our market research company.
• Track guest issues in a master Guest Response Log, complete a snapshot of hotel and restaurant activity called the "Flash Report," and send it to all employees.
• Basic supervision of 3rd shift staff, including contracted security.
• Attend quarterly Night Staff meetings with the Night Manager/room manager/Managing Director.
• Other duties as assigned by your supervisor or manager.

Requirements

• Accounting background preferred but not required.
• Ability to operate a personal computer, cash register, and calculator.
• Ability to compile facts and figures.
• Telephone and guest relations etiquette and skills.
• Moderate hearing is required to communicate with guests.
• Excellent vision is required for viewing computer screens.
• Excellent speech communication skills are required to communicate with guests over the telephone.
• Excellent comprehension and literacy are required for reading daily reports, numbers, etc.
• Ability to lift files/papers to 5 lbs. 50% of time. May lift luggage to 50 lbs.
• Mobility - the ability to move between the front desk, PBX accounting, and various other areas in the hotel 15-20% of the time.
• No continuous standing, climbing, or driving is required.
• Personal computer, telephone, cash register, calculator - approximately 90-95% of the time.
• Must pass a background check.
• High school education or equivalent experience.

Skills

Required

• Ability to compile facts and figures
• Must pass a background check.