Customer Service Representative at Ryder System, Inc. in USA - Etna OH 43062

Job description

• Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!
• We are immediately hiring an Customer Service Representative in Etna, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.
• Pay Type: Hourly paid Weekly
• Hourly Pay: $22.00 per hour based on experience
• Schedule: Monday- Friday 7:00am- 4:00pm (must be flexible)
• The Customer Service Representative I position work cross functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; gives information in response to inquires, and resolves customer complaints and answers customers' questions.

Responsibilities

• Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations. Execute customer communication protocol
• Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.
• Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands
• Workflow management: enhance productivity through effective scheduling and planning
• Generate purchase/repair orders and maintenance of files
• Parts management: contribute to cost containment through inventory planning and warranty
• Ensures compliance with all company, local, state, federal and other regulatory agencies policies
• Performs other duties as assigned

Requirements

• Strong verbal and written communication skills
• Ability to get both verbal and written communication across that has the desired effect
• Goal oriented, drive for results, assertive, and deal well with ambiguity
• Possesses a high degree of initiative
• Must have high level of energy and be a self-motivated and self-directed person
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
• Ability to focus on multiple projects and activities simultaneously
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Demonstrates customer service skills
• H.S. diploma/GED required
• One (1) year or more in sales and/or customer service required
• DOT Regulated
• No

Skills

Required

• Possesses a high degree of initiative
• Demonstrates customer service skills

Benefits

• Here are a few of the many benefits when working with us:
• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave
• We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!
• For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
• The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
• Hourly
• $22.00
• $22.00