Internal Communications, Research and Product at OpenAI in San Francisco

Job description

• Application
• About the Team
• We’re looking for an internal communications professional to help employees understand the work happening across OpenAI’s research and product organizations. You’ll translate technical developments, product milestones, and team priorities into clear, useful communications that connect people to the work and to one another.
• Reporting to the Internal Communications lead for Research and Product, you’ll be the second member of the team dedicated to this part of OpenAI. You’ll independently own specific communications programs and projects within the broader strategy, build trusted relationships with technical teams, and identify stories and information employees need to hear. You’ll also help build practical processes that allow a small team to support a broad and fast-moving organization.
• This role requires strong writing and editing skills, technical curiosity, and sound judgment. You should enjoy asking questions, making sense of complex information, and moving work forward independently, with guidance from your manager on broader strategy and sensitive issues.
• This role is based in San Francisco, CA. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees.
• At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Responsibilities

• Own recurring communications programs that help employees understand research and product priorities, progress, and upcoming milestones.
• Lead communications for defined projects and initiatives, developing plans, gathering input, drafting content, coordinating reviews, and managing delivery.
• Translate complex technical and research concepts into accurate, accessible stories for employees with different levels of technical knowledge.
• Build trusted relationships with researchers, product managers, engineers, and cross-functional partners to stay close to their work, identify important developments, and surface communication needs.
• Write and edit content across internal channels, including leadership and org updates, Slack posts, FAQs, explainers, and All Hands materials.
• Develop demos, research deep dives, and Q&A sessions that help employees hear directly from technical teams, including shaping content and preparing speakers.
• Maintain and improve communications workflows, including editorial planning, templates, review processes, and shared resources that keep information timely and easy to find.
• Use employee questions and feedback to improve communications, identifying gaps in understanding and recommending follow-up content or changes to format and cadence.
• Partner with your manager on major announcements and organizational changes, owning defined workstreams and flagging sensitive issues, dependencies, and decisions that need leadership input.

Requirements

• Have 5+ years of experience in internal communications, product communications, journalism, or a related field, ideally with exposure to research or technical teams.
• Bring strong writing, editing, and storytelling skills, with an emphasis on clarity, accuracy, and making information useful to the audience.
• Have independently managed communications projects from planning through delivery, coordinating stakeholders and balancing competing deadlines.
• Are curious about AI, research, and product development, and comfortable asking questions until you understand a topic well enough to explain it.
• Build strong working relationships and can gather input, offer editorial guidance, and keep projects moving with busy partners.
• Exercise sound judgment with sensitive information and ambiguity, and know when to make a decision independently or seek guidance.
• Enjoy creating practical, repeatable processes that improve the quality and consistency of communications.
• Respond well to feedback and adapt as priorities change.

Skills

Required

• Strong writing and editing skills
• Technical curiosity
• Sound judgment
• Project management
• Stakeholder coordination
• Building trusted relationships
• Process improvement

Benefits

• The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.
• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.
• More details about our benefits are available to candidates during the hiring process.
• This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.