Welcome Center Concierge - Soul Center YMCA (Beverly, MA) at YMCA of the North Shore in Soul Center YMCA - Beverly, MA 01915
- Company: YMCA of the North Shore
- Location: Soul Center YMCA - Beverly, MA 01915
- Posted: Sep 23, 2026
- Type: Part Time
- Salary: $16.00 - $18.00 Hourly
Overview
Salary Range 🌟 NOW HIRING: Member Services Team Member Soul Center YMCA – Beverly, MA (Beverly Athletic Club – Operated by the YMCA of the North Shore) Are you an energetic, friendly, and social individual who thrives in a fast-paced environment? Join our team at the Soul Center YMCA, a unique well…
Job description
- Salary Range
- 🌟 NOW HIRING: Member Services Team Member
- Soul Center YMCA – Beverly, MA
- (Beverly Athletic Club – Operated by the YMCA of the North Shore)
- Are you an energetic, friendly, and social individual who thrives in a fast-paced environment? Join our team at the Soul Center YMCA, a unique wellness-focused facility featuring a welcoming atmosphere and a beautiful indoor saltwater pool!
- We are seeking a motivated Member Services Team Member to join our Welcome Center team. In this role, you’ll be the first point of contact for members and guests—creating a positive, welcoming experience while helping individuals and families connect to everything the YMCA has to offer.
Responsibilities
- Provide excellent customer service to members, guests, and program participants both in person and over the phone
- Welcome members with a friendly, engaging approach that supports member satisfaction and retention
- Give tours to prospective members and promote YMCA memberships and programs
- Build meaningful relationships and help members connect to programs that support their goals
- Assist with membership updates, questions, and general inquiries
- Address concerns professionally and escalate issues when needed
- Follow YMCA policies and procedures related to member services
- Monitor locker rooms as needed and respond to emergencies appropriately
Requirements
- Strong communication and interpersonal skills
- A passion for customer service and community engagement
- Ability to multitask and stay organized in a fast-paced environment
- A positive, team-oriented attitude
- Commitment to creating a welcoming and inclusive member experience
- Must be 18+ for opening and closing shifts and 16+ for all other shifts
- Availability to work Tuesdays and Thursdays from 2:45pm to 6pm
- Excellent interpersonal and problem-solving skills
- Ability to build connections with individuals from diverse backgrounds
- Previous customer service, sales, or related experience preferred
- Basic computer skills and comfort with learning new systems
Skills
Required
- A positive, team-oriented attitude
Benefits
- At the YMCA, you’re more than an employee—you’re part of a mission-driven organization dedicated to strengthening community.
- FREE YMCA membership & program discounts
- Paid training and professional development
- Opportunities for growth across seven YMCA locations
- Retirement plan with company contribution
- ✨ Ready to be the friendly face that welcomes our community every day?
- Apply today and be part of something meaningful at the Soul Center YMCA!
- $16.00 - $18.00 Hourly