Administrative Operations Specialist, Remarketing at Rivian in US-CA-Irvine

Job description

• Reporting to the Remarketing Operations Manager, Rivian is looking for a Remarketing Administrative Operations Specialist to support the vehicle trade-in process.
• This position will also be responsible for obtaining and executing lienholder payoffs on trade-in vehicles, executing trade-in documentation and ensuring accuracy and compliance of all incoming customer documents. Additionally, this role will be responsible for turning properly executed documentation over to third party partners for vehicle resale.
• This individual will be accountable for meeting KPI targets while supporting broad company initiatives. The ideal candidate has experience working in automotive/tech, is comfortable with a fast-paced work environment and has an expertise and passion for electric vehicles.
• This individual should also be able to identify and utilize time management to solve operational bottlenecks that occur. The Remarketing Department needs team members dedicated to growing into a world-class operation!

Responsibilities

• Work collaboratively to achieve department and company KPI goals
• Obtain lienholder payoffs and execute payment on traded in vehicles
• Possess both strong and professional communication capabilities
• Partner with Delivery teams on incoming trade-in documents
• Execute trade-in documentation and ensure DMV compliance in all 50 states
• Assist with auctions sales, maintaining transaction jackets, contacting finance companies for title follow up, processing reassignments, and auditing completed paperwork
• Develop and maintain relationships across the organization; make yourself available to assist others with their initiatives and companywide goals
• Be an agent of change that owns effective communication of company messages; ensures that the entire team is kept informed of the vision of our business
• Create clear tactics and action steps when developing high level strategy, coach team to success through a combination of open questions, effective listening, and accountability to both goals and the team success

Requirements

• 1+ years of experience working with lienholders and DMVs in a dealership or auto auction setting
• High School Diploma or GED required; Bachelor’s degree in business or related field or equivalent work experience in automotive or remarketing
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel up to 25% based on business needs to support other market launches and operations
• Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
• Expertise proficiency with Salesforce
• Ability to obtain and maintain local sales licenses if applicable in your state/province
• Active notary license or eligibility to obtain one in the state/province of your assigned work location preferred
• Adaptable to a fast-paced and constantly changing environment
• Team-player with strong communication skills
• Ability to work autonomously and consistently with limited direction
• Empowered self-starter who can process and execute on complex information potentially in high stress environments

Skills

Required

• Expertise proficiency with Salesforce

Benefits

• We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.
• The The salary range for this role is $30.03 to $37.54 for California based applicants. The This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.
• The successful candidate may be eligible for annual performance bonus and equity awards.