Customer Service Representative at Nesco Resource in Phoenix, AZ
- Company: Nesco Resource
- Location: Phoenix, AZ
- Posted: Sep 23, 2026
- Type: Contract
- Salary: $17.00-$18.75 per hour
- Experience: 1+ years
Overview
The Customer Service Representative will answer incoming calls from state employees and retirees regarding 2027 Open Enrollment, providing clear and professional assistance with benefits-related questions, enrollment information, and general program guidance.
Job description
- The Customer Service Representative will answer incoming calls from state employees and retirees regarding 2027 Open Enrollment, providing clear and professional assistance with benefits-related questions, enrollment information, and general program guidance.
Responsibilities
- Answer incoming calls from state employees and retirees regarding 2027 Open Enrollment
- Provide clear and professional assistance with benefits-related questions, enrollment information, and general program guidance
Requirements
- Minimum 1 year of call center/customer service experience
- Strong verbal communication and customer service skills
- Comfortable handling a high volume of inbound calls
- Ability to explain information clearly and accurately
- Previous Open Enrollment, benefits, insurance, or HR-related experience
Skills
Required
- Strong verbal communication
- Customer service skills
Preferred
- Previous Open Enrollment experience
- Benefits-related experience
- Insurance-related experience
- HR-related experience
Benefits
- Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.