Cullman - Customer Concierge - Part Time at Long-Lewis Automotive Group in Cullman, AL

Job description

• The Customer Concierge answers incoming telephone calls in a friendly, interested, and helpful manner. They gather the appropriate information from the caller in order to transfer the call to the correct person. In addition, they log missed calls for advisors, log sales calls, and take messages when necessary and sends & responds to electronic communications.
• The ideal candidate has some customer service training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. Candidates must have a pleasant and courteous personality, strong phone and written communication skills, strong computer skills, and excellent communication and interpersonal skills.
• Starting Pay: $14 per hour

Responsibilities

• Answers incoming telephone calls in a friendly, interested, and helpful manner.
• Gathers appropriate information from the caller to transfer the call to the correct person.
• Logs missed calls for advisors, logs sales calls, and takes messages when necessary.
• Sends and responds to electronic communications.

Requirements

• Qualifications
• Required
• 1 year: Basic computer and phone skills.
• Concierge, customer service, or hospitality experience preferred but not required.
• 1 year: Administrative or Other Relative Experience Preferred
• Required
• DRIVER'S LICENSE
• Dedicated : Devoted to a task or purpose with loyalty or integrity
• Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
• Team Player : Works well as a member of a group
• Enthusiastic : Shows intense and eager enjoyment and interest
• Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business
• Self-Starter : Inspired to perform without outside help
• Goal Completion : Inspired to perform well by the completion of tasks
• Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization
• Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work
• Job Security : Inspired to perform well by the knowledge that your job is safe
• High School or better.

Skills

Required

• Pleasant and courteous personality
• Strong computer skills

Preferred

• Dedicated
• Detail Oriented
• Team Player
• Enthusiastic
• Entrepreneurial Spirit
• Self-Starter
• Goal Completion
• Ability to Make an Impact