Call Center Associate | Part time | Concord Laconia Float | at China Reform Holdings Corporation in Laconia, New Hampshire
- Company: China Reform Holdings Corporation
- Location: Laconia, New Hampshire
- Posted: Sep 23, 2026
- Type: Part time
Overview
The Call Center Associate handles all incoming calls, taking messages and relaying information in response to customer inquiries, as well as operating the overhead paging system and pagers and recording in call logs. Initiates pages and emergency codes.
Job description
- The Call Center Associate handles all incoming calls, taking messages and relaying information in response to customer inquiries, as well as operating the overhead paging system and pagers and recording in call logs.
Responsibilities
- Initiates pages and emergency codes.
- Handles all incoming calls and inquiries on the switchboard and answering service.
- Calls are processed within departmental guidelines.
- Utilizes Call Center software, hardware and other hospital resources.
- Completes Release of Information Requests After Hours.
- Enters and updates data in the On Call schedule accurately to promote quality patient care.
- Accesses the Electronic Medical Record to communicate patient appointments.
- Acts as the Resource Person on specified shift.
- Performs Daily Duties as assigned.
Requirements
- High school diploma or equivalent (GED).
- Certification, Registration & Licensure
- None required.
- Experience
- A minimum of three months related experience in a health care environment and/or training in high volume call center operations.
Skills
Required
- High volume call center operations
- Health care environment experience
- Call Center software and hardware
- Electronic Medical Record access
- Data entry
- Paging and emergency codes
About China Reform Holdings Corporation
Concord Hospital (CH) is a nationally-accredited, progressive regional health system. Over the past two decades, CH has evolved from a community hospital to a $550 million net revenue regional integrated health system with more than 4,700 employees, leaders and clinicians who are talented, mutually supportive, and community centered in helping the organization meet its community mission. CH has sophisticated clinical and management practices. The organization consistently performs among the top ten percent of national organizations and has received many national accolades (e.g., most wired, Press Ganey's summit award). Learn more about working at Concord Hospital Culture and Values Career Development Benefits Life Here Read More