Customer Service Rep at FedEx in Fort Worth, TX
- Company: FedEx
- Location: Fort Worth, TX
- Posted: Sep 23, 2026
- Type: Full-time
- Salary: $18.00 per hour
- Experience: 2+ years
Overview
Customer Service Representative The primary responsibility of the Customer Service Representative is to provide internal and external customers with support for day-to-day functions, including routine and ad-hoc procedures. This position is responsible for product safety, quality, and legality.
Job description
- Customer Service Representative
- The primary responsibility of the Customer Service Representative is to provide internal and external customers with support for day-to-day functions, including routine and ad-hoc procedures. This position is responsible for product safety, quality, and legality.
Responsibilities
- Handle inbound calls, emails, and faxes in a timely and professional manner.
- Serve as the first level of support for customer inquiries; redirect incorrectly routed communications to the appropriate resource.
- Assist with inquiries, reporting, and troubleshooting while working collaboratively with the team to support customer needs.
- Provide accurate information regarding manufacturers' policies and procedures.
- Support customers with product returns, label requests, recalls, website navigation, and general questions.
- Process RA (Return Authorization) requests.
- Complete reconciliation services for clients as needed.
- Research and resolve returns using Return Resolution and Issue Tracking systems per standard procedures.
- Process "paperwork only" returns as required.
- Assist Operations with return-related research.
- Conduct check and credit research via email, fax, or mail.
- Communicate outstanding issues or defects to the appropriate departments.
- Participate in departmental continuous improvement initiatives.
- Perform other duties as assigned.
Requirements
- High school diploma or GED required, with 2 years of relevant experience.
- Experience investigating customer inquiries in a timely and professional manner.
- Proficient in Microsoft Office applications.
- Excellent written and verbal communication skills.
- Customer service driven.
- Strong team player.
Skills
Required
- Customer service driven
- Strong team player
Benefits
- For details on our comprehensive benefits, click here
- Competitive Pay: FedEx Supply Chain offers competitive hourly rates depending on your location and experience.
- 401(k) plan with company match after 1 year
- Tuition reimbursement program
- Holiday pay and accrued paid time off (Vacation and PTO)
- Medical, dental, vision, and voluntary benefits available on day one
- Basic life insurance
- Basic AD&D coverage
- Supplemental Life and Supplemental AD&D
- Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
- Paid parental leave for both moms and dads
- Paid bereavement and jury duty