Relationship Manager at Covius in USA Remote

Job description

• It's fun to work in a company where people truly BELIEVE in what they're doing!
• We're committed to bringing passion and customer focus to the business.
• This position will be responsible for developing innovative business and technology solutions that help Covius clients improve operational efficiency. As a Relationship Manager, you will understand the business challenges of Covius clients and, through working with both client and Covius staff to develop solutions that solve for a client’s business needs and drive satisfaction. This role will lead a team of Account Managers to serve a portfolio of clients.

Responsibilities

• Solve the client's business and technology challenges by utilizing deep understanding of the Covius mortgage services product suite and your ability to apply planning, forecasting, and performance management solutions.
• Supervisory responsibility for a team of account managers.
• Provide high quality "trusted advisor" advice to customers to ensure appropriate planning, forecasting, and implementation management solutions are proposed.
• Develop deep relationships within the client organization and build effective cross-functional teams across diverse stakeholder groups. This includes interaction with production teams to provide the best possible products for the clients.
• Coordinate and collaborate with Covius clients to ensure information and decisions are made by the agreed deadlines.
• Communicate with clients about process and products that Covius provides.
• Assist with the drafting and coordinating proposals for potential Covius partners.
• Manage programs/project performance from inception through deployment.
• Collaborate with clients and our go-to-market teams to provide thought leadership in devising state-of-the art solutions for our clients.
• Communicate and collaborate with senior leadership about client trends, strategy and reporting.
• Perform other related duties as assigned.

Requirements

• Strong communication skills, both verbal and written, with the ability to interact effectively across all levels of the organization.
• Analytical and problem-solving abilities to assess situations, identify issues, and implement effective solutions.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities.
• Adaptability and flexibility to respond to changing business needs and priorities.
• Commitment to continuous learning and professional development.
• Experienced in managing people and processes to achieve organizational goals.
• Commitment and ability to cultivate a diverse and inclusive work environment.
• Bachelor’s degree in business administration
• Equivalent combination of education and experience may be considered.
• 5-10 years of Loss Mitigation Mortgage experience; title policy through final disposition.
• Document generation and print fulfillment experience.
• Previous experience managing a small team with shared goals.
• Previous experience in managing relationships with C-level executives.
• Experience in title, mortgage, or financial industry preferred.

Skills

Required

• Communication
• Analytical
• Problem-solving
• Organizational
• Adaptability
• Flexibility
• Collaboration
• Attention to detail
• Continuous learning
• Diversity and inclusion

Benefits

• Covius offers an extensive benefits package for all employees, including medical, dental, vision and 401(k)!
• Compensation: $82,400-$103,000/year, with 15% AIP