Medical Customer Service Representative (Brea, Ca - Onsite) at Med A/Rx in Brea, CA
- Company: Med A/Rx
- Location: Brea, CA
- Posted: Sep 23, 2026
- Type: Full-time
- Salary: $18 - $20 per hour base + performance incentives
- Experience: 1+ years
Overview
Support our healthcare partners & help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.
Job description
- Support our healthcare partners & help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.
- Title: Medical Customer Service Representative
- Schedule: 9:30am - 6pm Pacific Time Zone, Monday – Friday
- Interviews & Start Date: Interviewing through 10/9/2026 for 10/19/2026 start date
- Location: Onsite - 135 South State College Suite 500 Brea, CA 92821
- Paid Training: 4 weeks
- Compensation: $18 - $20 per hour base + performance incentives
Responsibilities
- Helping patients understand financial responsibility in a helpful and non-threatening manner
- Taking inbound and making outbound calls to patients regarding outstanding balances
- Meeting or exceeding established metric goals
- Identifying consumer payment plans
- Utilizing call scripts provided
- Setting up consumer payments over the phone
- Documenting all conversations electronically on company and/or client systems
- Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
- Providing information to Client Services as needed
- Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Requirements
- Compassion
- Communication
- Problem-solving
- Teamwork
- Time management and sound decision-making skills
- 1 year of previous call center experience (In-office or Remote)
- High School Diploma/GED
- Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)
- Candidates must be legally authorized to work in the United States at the time of hire
- The company does not provide employment visa sponsorship for this position
- As a condition of employment, a pre-employment background check will be conducted
- Experience in a fast-paced environment
- Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA
- Experience with medical billing/claims processing
- Experience providing excellent customer service in a variety of situations, including those that escalate
Skills
Preferred
- Experience in a fast-paced environment
Benefits
- Comprehensive paid training
- Medical, dental, and vision insurance
- HSA and FSA available
- 401(k) with company match
- Paid Wellness Time and Holidays
- Employer paid life insurance and long-term disability
- Internal growth opportunities
About Med A/Rx
Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.