Call Center Representative/Dispatcher/Scheduler/Quality Control 9am - 5pm ($22.00/hr) at Access 2 Interpreters in Columbus, OH, USA

Job description

• Dispatcher/Scheduler/Quality Control 9am - 5pm ($22.00/hr)
• We are looking for a Dispatcher/Scheduler to work with our Interpreters who are dispatched/scheduled to help people in need of Interpretation services in Hospitals, Courts, Schools and Social Service Agencies.
• We want someone who
• Has a keen eye for detail and an eagerness to learn
• Is flexible and can keep up in a fast-paced environment
• Is a team player
• Takes initiative and can multi-task
• Communicates professionally and efficiently in person and over the phone
• If this feels like the position for you, please respond with a detailed resume complete with education, previous work experience, and references. We are an EOE.

Responsibilities

• Upon hire, our candidate will
• Manage a high volume of phone calls
• Schedule multilingual interpreters for assignments
• Conduct inspections and ensure quality control
• Collect, enter, and analyze data
• Submit reports
• Monitor and review progress and accuracy
• Complete a background check and pass a drug screen

Requirements

• We need someone who
• Has a high school diploma and customer service/dispatch experience
• Types at least 35 WPM and possesses intermediate computer skills (TEST MAY BE ADMINISTERED)
• Is proficient in Microsoft Excel (TEST MAY BE ADMINISTERED)
• Is willing to work from the office

Skills

Required

• keen eye for detail
• eagerness to learn
• flexible
• team player
• takes initiative
• multi-task
• typing at least 35 WPM
• intermediate computer skills
• proficient in Microsoft Excel

Benefits

• Our employee benefits include
• Paid holidays after 90 days
• Ten (10) days of Paid Time Off after 90 days
• Medical, Dental, Vision, and Life
• 401K and Profit Sharing
• Free parking