AI Engineer at FacilityOS in Toronto

Job description

• Application
• About FacilityOS
• FacilityOS is a fast-growing company redefining how facilities operate—bringing safety, security, and daily operations into one unified platform used by organizations around the world.
• As we continue to scale globally, we’re building a team of driven, curious people who want to make an impact. You’ll be part of a dynamic, collaborative culture where individuals are trusted to take ownership, solve meaningful problems, and grow in their careers. Our team comes together in-office twice a week to connect, collaborate, and build momentum.
• If you’re looking to do your best work alongside a great team in a high-growth environment, FacilityOS is the place to build your career.
• The Cloud Engineer reports to the Director of Cloud Engineering and joins the CloudOps team responsible for the infrastructure behind FacilityOS’s SaaS platform. This is a generalist role spanning the full stack of cloud operations: infrastructure-as-code, CI/CD, observability, platform reliability, and FinOps across a large serverless Azure environment. You’ll move between provisioning infrastructure, tuning monitoring, respond to alerts to ensure high availability, improving deployment pipelines, , and helping harden the team’s compliance posture.

Responsibilities

• Infrastructure as Code & Deployment
• Provision, configure, and maintain secure, reliable cloud infrastructure using Terraform across multiple environments in segregated data residency/processing regions
• Contribute reusable, versioned, and well-documented components to our internal IaC module registry, improving consistency and accelerating delivery across teams
• Help move manually configured “ClickOps” resources under IaC management by inventorying existing infrastructure, codifying configurations, validating state, and planning low-risk migrations
• Contribute to CI/CD workflows in Azure DevOps to make infrastructure and application deployments secure, repeatable, observable, and efficient
• Security & Compliance
• Continuously assess and improve our infrastructure security posture, identifying threats, vulnerabilities, misconfigurations, identity and access risks, and policy violations before they reach production
• Embed security controls and policy checks into IaC and CI/CD workflows, remediate findings and reduce recurring risk
• Ensure infrastructure remains compliant with SOC 2, ISO 27001, HIPAA, and other applicable security and regulatory requirements
• Support our identity and access program by using and enforcing managed identities, workload identity federation and minimize secrets.
• Site Reliability, Production Support & Incident Response
• Provide hands-on production support for cloud infrastructure and services, troubleshooting complex issues across application, platform, network, identity, and data layers
• Respond to alerts and participate in the incident response process to quickly mitigate customer impact, restore service, and maintain uptime SLAs
• Contribute to issues beyond short-term recovery by investigating contributing factors, identifying root causes, and implementing durable corrective and preventative actions
• Build automations and self-healing capabilities that eliminate repetitive operational work, reduce human error, accelerate recovery, and prevent recurring incidents
• Maintain and expand observability coverage across all services using Datadog dashboards, monitors, SLOs, logs, traces, and other actionable telemetry
• Regularly review alert quality and service coverage to close monitoring gaps, reduce noise, and ensure alerts are tied to meaningful customer and system impact
• Contribute to post-incident reviews and follow-up, turning lessons learned into measurable improvements to infrastructure, monitoring, runbooks, architecture, and operational processes
• FinOps
• Monitor cloud infrastructure costs, investigate anomalies, and provide visibility into spend, usage, and cost drivers
• Identify and implement opportunities to reduce waste, right-size resources, improve utilization, and keep infrastructure spending within budget without compromising reliability or security
• Partner with engineering teams to encourage cost-aware architecture and establish practical ownership of cloud spend
• Developer Enablement & Collaboration
• Partner with software development teams to guide cloud onboarding, infrastructure implementation, deployment patterns, and architecture decisions
• Provide practical guidance on cloud, security, reliability, observability, and cost-management best practices throughout the development lifecycle
• Document infrastructure changes, architectural decisions, runbooks, standards, and operational procedures so teams can work safely and independently

Requirements

• 2+ years of experience in a Cloud engineering, DevOps, or SRE role
• Deep practical experience and complete fluency with Azure, particularly App Services, Container Apps, Front Door, SQL databases, Cosmos, Service Bus, Key vaults
• Experience with a CI/CD platform (Azure DevOps preferred)
• Experience with observability/monitoring tools (Datadog preferred)
• Experience implementing cloud governance controls from the SOC2 and ISO 27001 frameworks
• Proven production support experience, with strong troubleshooting instincts and a methodical approach to diagnosing distributed systems, identifying root causes, and delivering lasting remediation
• Strong scripting and automation skills, with experience turning recurring operational problems into reliable automated solutions
• Experience in a SaaS or enterprise technology environment preferred
• Azure certifications are appreciated

Skills

Required

• Terraform
• CI/CD (Azure DevOps preferred)
• SOC2 and ISO 27001 frameworks
• Scripting and automation
• Troubleshooting distributed systems

Preferred

• Azure certifications

Benefits

• We work hard and play hard and we do both with passion and respect for one another. Our company promotes a fast-paced, fun, friendly, and highly collaborative work environment that provides:
• 🩺Comprehensive health coverage
• 🏠A Hybrid work environment
• 💡Opportunity for advancement and growth
• 🍕 Catered Events, Snacks, Drinks – You won’t go Hungry!
• 🥳 Birthday and Life Celebrations
• 🎉 Two annual parties in a year