Certified Medical Assistant, Float at Valley Health in Winchester, VA

Job description

• Under the supervision of the START Clinic Nurse and/or Nurse Practitioner, performs medical assistant specific tasks. Greets patients, activates files and prepares patients as needed to move patient through their phone and/ or office appointment. Performs other duties as required.

Responsibilities

• Reviews and updates medical records ensuring all patient information is properly documented in accordance with expectations.
• Based on previous and current assessments (i.e. vital signs, chart review, patient symptoms), recognizes changes in the patient’s condition and communicates these changes to the provider in a timely manner.
• Provides competent assessment, care and treatment appropriate to the age of patients.
• Delivers care in a manner that preserves patient autonomy, dignity and rights.
• Recognizes and reports to appropriate personnel if signs of child, elder or domestic abuse are noticed.
• Performance of on-site tests and procedures inherent to practice setting (i.e. phlebotomy, EKG).
• Completes routine office clinical functions including but not limited to processing patient phone calls and processing faxes in an accurate and timely manner.
• Accurately and efficiently prepares patient/room/supplies/equipment.
• Provides education to the patient that includes but is not limited to treatment plan, procedures, medications and general health information.
• Accurate scheduling of tests, procedures, and consultations with appropriate patient notification.
• Ensures information is documented in patient’s medical record.
• Accurate scheduling of office appointments.
• Utilizes site specific test tracking procedure to ensure all diagnostics are completed and results reported by patient according to policy.
• Maintains tracking logs pertinent to the medical practice (i.e. medication, Glucometer control, critical lab).
• Adheres to organizational policies and procedures including those involving HIPPA and safety standards (i.e. biohazard disposal, national patient safety goals, medical record release).
• Uses a pleasant demeanor when interacting with patients and visitors.
• Ensures outside records are available when applicable to the patients care plan.
• Demonstrates appropriate phone etiquette. Utilizes appropriate customer services techniques when interacting with challenging customers.
• Accurate scheduling of all appointments.
• Responds to patient and customer complaints in a timely manner. Notifies appropriate staff of resolution.
• Utilizes resources as necessary to obtain answers to questions encountered while completing job duties.
• Identifies own educational needs; set goals for self-growth.
• Meets attendance policy.
• Completes mandatory in-services.
• Completes work assignments in an organized, accurate, and timely fashion.
• Assists in keeping exam rooms/supply storage areas adequately stocked and cleaned while ensuring supplies are not expired.
• Serves as a resource by assisting in orientation and ongoing education of other staff.
• Responsible for ensuring continual preparedness by participating in activities, education, and successfully demonstrating knowledge in the performance of daily duties.
• When requested, actively participates in mock surveys, committees or other activities related to federal/state/Joint Commission regulations.
• Provides prompt and accurate data collection and reporting.
• Documents or notifies appropriate personnel of concern/safety issues and makes suggestions for improvement.

Requirements

• High School Diploma or GED is required.
• Completion of a Medical Assistant certification program course and certification required within 6 months of hire.
• Medical Assistant certification is required within 6 months of hire.
• BLS Certification (Basic Life Support) – American Heart “Healthcare Provider (HCP) – AHA Approved required. New hires must have American Heart Association (AHA) appropriate certification prior to completion of orientation.
• Must be adaptable to various working conditions and job demands.
• Must demonstrate patience, understanding and good communication skills.
• Must have ability to give attention to detail and to be resourceful.
• Must maintain a professional attitude and be accountable and sensitive to the needs of patients as well as internal and external customers.
• Keyboarding skills preferred.
• Knowledge of medical terminology.
• Exceptional communication (verbal and written) and customer service skills necessary for interaction with patients, visitors and staff.
• Multi-tasking skills necessary for performing day to day functions in a stressful, dynamic work environment.
• Must be able to function independently and as a team member.
• Must be flexible, dependable and promote a professional image.
• Ability to maintain confidentiality.
• Knowledgeable in cognitive, physical, emotional and chronological states of human growth and development.
• Competent to provide assessment, care and treatment appropriate to the age group of the patients served.

Skills

Required

• Knowledge of medical terminology.
• Ability to maintain confidentiality.

Preferred

• Keyboarding skills preferred.

Benefits

• At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:
• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program
• Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.
• To see the full scale of what we offer, visit valleyhealthbenefits.com.