Web Software Developer Intern (WFM) at Genesys in Toronto (Flexible)

Job description

• Be the one building AI-powered experiences where they matter most
• At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
• Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
• Build production-quality web experiences and backend services for Genesys Cloud Workforce Management (WFM), contributing to technology that supports billions of customer interactions globally. As a Web Software Developer Intern, you will help create the next generation of web user interfaces and cloud-based services while gaining hands-on experience with modern frontend technologies, Java, Clojure, and AWS. You will contribute throughout the software development lifecycle, including feature implementation, bug fixing, unit testing, automation, and peer review, with mentorship from experienced developers. The role provides practical exposure to engineering challenges involving usability, scalability, reliability, and cloud architecture while giving you opportunities to expand your full-stack development skills. At Genesys, you will collaborate with engineers who combine cloud and AI technologies to improve experiences for employees and the customers they serve.

Responsibilities

• Develop production-quality web applications and backend services that enhance Genesys Cloud Workforce Management experiences
• Build responsive web user interfaces using modern JavaScript and TypeScript technologies with a focus on usability, quality, and maintainability
• Implement cloud-based functionality using AWS services to support scalable and reliable applications
• Deliver product enhancements and bug fixes while contributing unit tests and automation that strengthen software quality
• Collaborate with developers through peer reviews, agile development practices, and technical problem solving
• Contribute across the software development lifecycle while building practical experience in frontend, backend, testing, and cloud development
• Apply modern engineering tools and practices to improve code quality, development efficiency, and production readiness

Requirements

• Currently enrolled in computer science, computer engineering, software engineering, or a related discipline
• Knowledge of developing responsive, single-page web applications using modern JavaScript libraries or frameworks
• Familiarity with HTML, CSS, JavaScript, TypeScript, or comparable web development technologies
• Knowledge of AWS technologies or fundamental cloud computing concepts
• Understanding of software development fundamentals, including testing, debugging, or version control
• Strong communication skills and the ability to collaborate effectively with others
• Interest in contributing within an agile software development environment and learning from experienced engineers
• Exposure to frontend technologies and tools such as HTML5, CSS3, LESS, TypeScript, Knockout, Vue.js, Mocha, Chai, or Webpack
• Familiarity with backend development using Java, Clojure, or similar programming languages
• Exposure to AWS services such as EC2, Lambda, DynamoDB, S3, or SQS
• Familiarity with software development and delivery tools such as GitHub, Bitbucket, or Jenkins

Skills

Required

• JavaScript
• TypeScript
• HTML
• CSS
• AWS
• Cloud computing
• Testing
• Debugging
• Version control
• Agile development
• Communication
• Collaboration

Preferred

• HTML5
• CSS3
• LESS
• Knockout
• Vue.js
• Mocha
• Chai
• Webpack

Benefits

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
• Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
• This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
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